Stat Library

47% of US field service appointments do not go according to schedule.

Scheduling conflicts are technicians’ #1 efficiency barrier.

US technicians and tradespeople estimate that 47% of appointments don’t go according to schedule.

38% of US technicians and tradespeople say schedules are often mishandled due to logistical issues.

US technicians and tradespeople estimate it takes an average of 17 minutes to make an appointment, 14 to change it, and 12 minutes to cancel it.

66% US tradespeople and technicians feel burned out at least monthly.

87% of Americans say they would use an AI agent to navigate public sector processes

46% of Americans find interacting with the government when they have questions or need help challenging

35% of Americans say its hard to find public services relevant to their individual needs

41% of Americans say they’ve missed deadlines due to complicated or confusing government interactions.

73% of Americans wish the government would proactively offer more relevant services

Americans say the most important improvements the public sector can make to its service delivery are:

• (1, tied) reduce the number of steps required to address their needs
• (1, tied) speed up response times
• (3) Offer services that better address individuals’ unique needs
• (4) Proactively reach out with relevant info or services
• (5) Offer 24/7 support