Stat Library

54% of Americans say they’d likely work with an AI agent to complete government forms

Americans estimate 62% of their time filing taxes is wasted answering confusing or redundant questions

Americans say the most important improvements the public sector can make to its service delivery are:

• (1, tied) reduce the number of steps required to address their needs
• (1, tied) speed up response times
• (3) Offer services that better address individuals’ unique needs
• (4) Proactively reach out with relevant info or services
• (5) Offer 24/7 support

88% of Americans are interested in being automatically enrolled in government programs they qualify for

88% of Americans are interested in having pre-filled forms for government services

Americans top concerns with using AI agents to interact with the public sector are:

1. Loss of human connection
2. Getting inaccurate information
3. Data security risks
4. Lack of accountability
5. Lack of transparency

83% of healthcare workers are interested in using AI agents if it means spending less time on administrative tasks.

87% of healthcare workers admit they work late each week just to finish their administrative duties.

Healthcare administrative workers estimate AI agents would save them ten hours weekly in paperwork.

39% of healthcare professionals feel personally prepared to use AI agents.

59% of healthcare administrators and clinicians say time spent on admin tasks erodes job satisfaction.

71% of healthcare workers predict AI agents will be essential to healthcare operations within five years.