Stat Library

82% of U.S. car owners/lessees are interested in AI agents alerting them of mechanical problems.

56% of U.S. car owners/lessees believe AI agents will simplify car maintenance.

70% of U.S. car owners/lessees would use an AI agent to diagnose and address car issues in real time.

Only 41% of wealth management clients are fully satisfied with their financial service institution’s customer service speed and effectiveness.

Consumers interested in the following financial services AI use cases:

• 77% Preventing and detecting fraud
• 73% Identifying opportunities for lower prices/fees
• 61% Completing routine tasks
• 60% Getting financial education/advice
• 60% Getting customized financial services offers
• 57% Planning or managing a budget
• 55% Solving customer service issues

46% of consumers, including 55% of high earners, would remain with a financial service institution for excellent customer experience, even with higher rates/fees.

50% of consumers expect AI to impact their relationships with financial service institutions more than other industries.

• 59% of Gen Z
• 55% of millennials
• 49% of Gen X
• 38% of baby boomers

85% of manufacturers believe they must transform their day-to-day operations to remain competitive.

68% of manufacturers expect increased technology budgets over the next year

79% of manufacturers say channel partners strengthen their brand — up from 63% in 2020

70% of manufacturers say channel partners drive significant market share

70% of manufacturers have field service operations