Stat Library

US technicians and tradespeople estimate that 47% of appointments don’t go according to schedule.

38% of US technicians and tradespeople say schedules are often mishandled due to logistical issues.

US technicians and tradespeople estimate it takes an average of 17 minutes to make an appointment, 14 to change it, and 12 minutes to cancel it.

88% of Americans are interested in having pre-filled forms for government services

89% of Americans are interested in automatic emergency response coordination

Americans top concerns with using AI agents to interact with the public sector are:

1. Loss of human connection
2. Getting inaccurate information
3. Data security risks
4. Lack of accountability
5. Lack of transparency

54% of Americans say they’d likely work with an AI agent to complete government forms

Americans estimate 62% of their time filing taxes is wasted answering confusing or redundant questions

87% of Americans say they would use an AI agent to navigate public sector processes

46% of Americans find interacting with the government when they have questions or need help challenging

35% of Americans say its hard to find public services relevant to their individual needs

41% of Americans say they’ve missed deadlines due to complicated or confusing government interactions.