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Stat Source Month/Year
The average enterprise uses 991 applications Connectivity Benchmark 01/2024
The average estimated lifespan of an enterprise application is 4 years Connectivity Benchmark 01/2024
54% of revenue is expected to come from digital channels by 2025 (up from 42% in 2023) State of Commerce 01/2024
Top 3 ecommerce organizational priorities:
  1. Implementing artificial intelligence
  2. Growing revenue
  3. Expanding customer base
 State of Commerce 01/2024
Top 3 ecommerce organizational challenges:
  1. Inflation
  2. Changes in customer behavior
  3. Competitive pressures
 State of Commerce 01/2024
AI adoption among ecommerce organizations:
  • 29%: fully implemented
  • 48%: Experimenting
  • 20%: Evaluating
  • 3%: No intentions to use
 State of Commerce 01/2024
Ecommerce professionals using AI estimate an average savings of 6.4 hours per week. State of Commerce 01/2024
Top 3 factors of a good ecommerce experience:
  1. Easy site navigation
  2. Good search functionality
  3. Fast load times
 State of Commerce 01/2024
36% of ecommerce organizations experienced a site outage within the past year. State of Commerce 01/2024
Extent to which ecommerce organizations sell internationally:
  1. 34% domestic sales only
  2. 33% select international countries
  3. 33% wherever legally allowed
 State of Commerce 01/2024
Foreign sales drive an estimated 39% of revenue, on average, at companies that sell internationally. State of Commerce 01/2024
95% of ecommerce professionals say customer service drives incremental revenue. State of Commerce 01/2024
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