Stat Library

66% of customer service leaders with AI expect growth in data management roles.

62% of customer service leaders with AI expect growth in specialist service rep roles.

61% of customer service leaders with AI expect growth in AI architect roles.

59% of customer service leaders say data readiness is a major blocker to AI — vs. 72% of service operations professionals.

80% of customer service professionals with AI agents personally trust AI agents for complex troubleshooting.

74% of customer service professionals with AI agents personally trust AI agents for sensitive requests.

65% of customer service professionals say their customers fully trust AI.

86% of marketers say AI is raising customer expectations.

83% of marketers say customers now expect two-way conversations with brands.

64% of marketers say they’re struggling to keep up with changing customer behaviors.

48% of marketers haven’t figured out how to adapt their strategies to widespread AI use.

85% of marketers say AI is reshaping their SEO strategy.