Stat Library

82% of U.S. car owners/lessees are interested in AI agents alerting them of mechanical problems.

46% of consumers, including 55% of high earners, would remain with a financial service institution for excellent customer experience, even with higher rates/fees.

Only 41% of wealth management clients are fully satisfied with their financial service institution’s customer service speed and effectiveness.

50% of consumers expect AI to impact their relationships with financial service institutions more than other industries.

• 59% of Gen Z
• 55% of millennials
• 49% of Gen X
• 38% of baby boomers

Consumers interested in the following financial services AI use cases:

• 77% Preventing and detecting fraud
• 73% Identifying opportunities for lower prices/fees
• 61% Completing routine tasks
• 60% Getting financial education/advice
• 60% Getting customized financial services offers
• 57% Planning or managing a budget
• 55% Solving customer service issues

85% of manufacturers believe they must transform their day-to-day operations to remain competitive.

Top manufacturing growth opportunities:

1. New product or service offerings
2. Technology changes/disruption
3. Commercial operations optimization
4. Updated product/service mix
5. New markets/customer bases

Top manufacturing growth challenges:

1. Workforce challenges
2. Technology changes/disruption
3. Energy costs
4. Interest rates and cost of capital
5. Environmental/sustainability concerns

68% of manufacturers expect increased technology budgets over the next year

Top manufacturing investment priorities:

1. Sales and marketing
2. Product development
3. Technology
4. Manufacturing process efficiency
5. Supply chain

79% of manufacturers say channel partners strengthen their brand — up from 63% in 2020

70% of manufacturers say channel partners drive significant market share