Stat Library

The average small business employee spends 10 hours and 47 minutes a week drafting emails that few recipients read.

Small business employees draft an average of 112 emails a week.

On average, small business employees believe their emails are only fully read and understood 36% of the time.

57% of small business employees say that if an email is “too long” — eight or more sentences — they won’t read the whole thing.

46% of small business employees say email is an “outdated form of communication.”

42% of small business employees believe AI tools would increase their productivity, while only 9% say they would decrease it.

45% of small business employees say they have missed something because they didn’t read an important email.

57% of small business employees feel bogged down by menial tasks.

Top 3 menial tasks that small business employees say make it harder for them to succeed:

1. Filtering irrelevant emails
2. Responding to emails
3. Finding internal information they need

79% of customers say financial service providers didn’t fully prepare them for an economic downturn.

• 37% say their financial service provider didn’t prepare them at all.

28% of financial services customers feel more financially secure than a year ago, while 42% feel less secure.

Customers who switched the following financial services provider over the past year:

• Bank (25%)
• Insurance provider (35%)
• Wealth manager (34%)