33% of consumers prefer OTT services (e.g., Hulu, Netflix, Amazon) over cable.
Stat Library
Only show stats with visualizations
50% of wireless customers and 47% of cable customers say they get the best service when they threaten to switch providers.
Just 22% of customers say their communications providers’ self-service options are excellent.
Bookmark This Page
Quickly find the exact stat you need. All stats may be published freely as long as they're properly cited. All data is global (unless indicated otherwise), double-blind, and product-agnostic.
News & Insights
Get the latest news and behind-the-scenes insights from Salesforce.