Stat Library

Gen Z shoppers are 2.7x as likely as baby boomers to want product recommendations from AI agents (63% vs 23%).

Gen Z shoppers are 10x more likely than baby boomers to frequently use AI to discover new products (20% vs. 2%)

54% of Gen Z shoppers have used AI to discover new products

Top Retail Industry Opportunities

1. Leverage AI
2. Implement unified commerce
3. Increase e-commerce sales
4. Improve customer service
5. Increase store associate productivity

Top 5 Agent Use Cases in Retail

1. Customer service
2. Merchant assistance
3. Marketing
4. Employee training
5. Inventory management

86% of retailers have unified commerce initiatives underway, but only 15% have fully realized their value

New store associates spend 26 hours on technology training in their first month

On average, store associates log into 16 different systems in their daily work — up from 12 in 2023

81% of retailers say inefficient processes & technology drain store associate productivity

Store associates spend just 28% of their time on checkout duties

Retailers view leveraging AI as their #1 opportunity.

Top Retail Industry Challenges

1. Increased competition
2. Inflation and high costs
3. Rising customer acquisition costs
4. Changing consumer behavior
5. Costs of returns