Stat Library

84% of retailers currently use AI.

• Only 2% of retailers say they have no plans to use AI.

76% of retailers are increasing their AI investments

74% of retailers are increasing their data management investments

Top Benefits of AI in Retail:

1. Increased employee productivity
2. Improved experiences for shoppers
3. Increased revenue
4. Improved supplier relationships
5. Improved employee experience

89% of retailers with AI say it increases their online sales volume.

85% of retailers with AI say it reduces their operating costs

86% of retailers with AI say it will restructure how they operate

85% of retailers agree AI advancements are transforming retail.

84% of loyalty program members say the programs make them more likely to repurchase

The average shopper belongs to four loyalty programs.

• 77% of shoppers belong to at least one loyalty program
• 35% of shoppers belong to a loyalty program they’ve never used

67% of retailers offer a loyalty program, and 29% plan to introduce one in the next 24 months.

Gen Z shoppers are 3.2x more likely than baby boomers to value experiential benefits in loyalty programs, like exclusive events and in-store classes.