Stat Library

89% of HR leaders believe AI agents will empower them to reassign employees to new, more relevant roles.

88% of HR leaders say redeployment is more cost-effective than hiring outside the business for new roles.

75% of HR leaders say AI agents will increase the need for soft skills at their organization.

HR leaders rank AI literacy as the #1 skill workers need as businesses move into the agentic economy.

84% of US business leaders feel AI agents could make data more accessible

Gen Z shoppers are 2.7x as likely as baby boomers to want product recommendations from AI agents (63% vs 23%).

Top 5 Agent Use Cases in Retail

1. Customer service
2. Merchant assistance
3. Marketing
4. Employee training
5. Inventory management

53% of shoppers use social platforms to discover products, up from 46% in 2023.

• 76% of Gen Z vs. 36% of baby boomers

Retailers view leveraging AI as their #1 opportunity.

54% of Gen Z shoppers have used AI to discover new products

Shoppers’ Top Agent Use Cases

1. Answer questions for faster customer service
2. Optimize loyalty points
3. Complete returns and exchanges
4. Secure high-demand products before they sell out
5. Buy items when they reach a target price

74% of retailers are increasing their data management investments