Stat Library

Top Factors That Increase Shoppers’ Trust in AI Agents

1. Data privacy and security protections
2. Ability to easily turn it off/on
3. Require approval before any purchase
4. Transparency over how data is used
5. Available human customer service backup

84% of loyalty program members say the programs make them more likely to repurchase

67% of retailers offer a loyalty program, and 29% plan to introduce one in the next 24 months.

75% of retailers say AI agents will be essential for a competitive edge by 2026.

53% of shoppers use social platforms to discover products, up from 46% in 2023.

• 76% of Gen Z vs. 36% of baby boomers

94% of medical professionals say AI agents would be valuable for care coordination

80% of developers believe AI knowledge will soon be a baseline skill for their work

56% of developers say their data quality and accuracy isn’t sufficient to build and deploy AI agents

80% of developers believe their organizations must update infrastructure in order to build and deploy AI agents

77% of developers believe low-code/no-code tools help democratize AI

63% of developers believe AI agents would improve app development speed

81% of developers believe AI agents will be as essential to app development as traditional software tools