For These Companies, Always-On AI Is a Matter of Course

Make it convenient. Make it easy. Make it available 24/7. When employees need help or students need help or customers need guidance through a thicket of options, AI is there for them, no matter the time of day. For these customers, AI is practically a given, as they’ve used Agentforce to make the lives of the people they serve that much easier and more convenient (and it delivers ROI, too).

reMarkable

Scribble, doodle, swoosh. For some people, handwritten notes are the only way to go, but when it comes to locating that reminder from yesterday or the meeting notes from last week, Ctrl + F doesn’t help find anything. 

The reMarkable tablet bridges analog delight and digital convenience: Dive into deep work and handwrite your thoughts on the tablet, then share them over to a Slack canvas, digitized and readable to the rest of the team. Initially reMarkable sold to individuals, but those buyers were using the devices at work. “We’re moving toward making sure that we have what is required from an enterprise to use these in the office,” said Peter Stoltz, Head of reMarkable’s CIO Office. That includes encryption, device management, password management, and so on. 

To get its customers up and running, reMarkable has Agentforce on its website, where buyers and potential buyers can ask questions 24/7. The company is also deploying Agentforce inside Slack as help and in-channel agents for employees. “It avoids application switching and keeps people in a place they’re familiar with,” Stoltz said. “They don’t have to switch, and the agent creates the [help] ticket for them.”

One NZ

It only took five weeks for One NZ to deploy an agent that helps its customers upgrade their telecom plans, and the company is already seeing a 400% lift in engagement compared with traditional channels and a 5x return on investment. 

“The engagement our customers are having with our AI experience is far superior to anything else we’ve got in our business,” said Jason Paris, CEO of One NZ. “The productivity, the customer experience, and the revenue gains from artificial intelligence with Salesforce are real.” 

No one looks forward to navigating updates and upgrades to their telecom plans. Now, with the Agentforce-enabled journey that One NZ has established, they don’t have to worry about it.

DeVry

DeVry University has long served a unique population — adult learners pursuing degrees and credentials that fit into busy, often unpredictable lives. In fact, more than 80% of its learners are over 25, many of whom are balancing careers, caregiving, and school.

“Our students engage with us around the clock, often when we’re not immediately available,” said Chris Campbell, CIO of DeVry University. “We needed a way to ensure students could get accurate, helpful information anytime — not just when staff were online.” To meet that goal, DeVry turned to Agentforce to create an always-on, AI-powered support experience for learners. That agent isn’t the only thing that’s going to be omnipresent. 

“From our perspective, all roles are going to require AI,” said Campbell. And DeVry is getting its students ready. “By the end of this year, 100% of our coursework will all have AI literacy.”

Go deeper:

• Lessons from real-world Agentforce rollouts
• Find out how businesses use AI to meet people where (and when) they are 
• Learn how organizations use AI to turn tedious tasks into happy customers