On September 12, 2025, the EU Data Act went into effect, giving customers more control over their data. This includes the right to access, transfer, or delete their data, providing greater flexibility and interoperability.
What does this mean for Salesforce customers?
- They can now request to switch providers or move data in-house at any time.
- Customers can also request data deletion without switching.
- These rights apply to all EU/EEA customers, whether new or already under contract with Salesforce.
Salesforce’s #1 value is trust, and the company takes compliance requirements very seriously. The company updated its online services terms with a dedicated Data Act Addendum to address customer needs.
More information:
- Check out the Data Act FAQs to see how Salesforce has prepared for the EU Data Act
- Contact your Account Executive or dedicated Account team to discuss options, or open a case with the Salesforce Customer Support team via the Help community
