Salesforce Quarterly Highlights: FY26 Q4 Product Releases and Corporate Announcements

While 2025 was defined by the promise of AI, this quarter marked the moment Salesforce closed the “last mile.” By bridging the gap between raw model capabilities and secure, governed infrastructure, we moved enterprises beyond passive tools and into the era of autonomous agents that execute real work. 

Leaving early pilots behind, Salesforce is driving a new era of production at scale, converting raw AI compute power into trusted, autonomous agents that deliver measurable growth. The quarter’s breakthroughs, from the open Agentforce 360 ecosystem for ISVs to Google and Anthropic integrations, provide the essential context, control, and orchestration that standard LLMs lack on their own. By natively integrating these agents across the entire product suite and partner network, Salesforce is helping to ensure the world’s leading organizations don’t just have access to AI, but have the execution layer necessary to transform it into a competitive business advantage.

Salesforce also further deployed Agentforce across its business to gain firsthand insights to refine the platform and strengthened the company’s AI ecosystem through key investments and acquisitions — ‌all while transforming customers of all industries and sizes into Agentic Enterprises. 

Product Updates

• Agentforce Nonprofit: Salesforce kicked off the quarter by launching Agentforce Nonprofit with new AI agents for fundraising, program management, volunteer coordination, and donor support. With Agentforce Nonprofit, nonprofits can maximize mission delivery, cut out administrative overload, and empower staff to deliver better services, faster than they could before.  This translates to hundreds of hours saved that staff can redirect to high-value work that deepens community engagement and secures the vital funding needed to provide critical support to those in need. GA now 

• Agentforce 360 for AWS: Salesforce and AWS’ co-innovated offering will run fully on the global, secure infrastructure of AWS and provide access to proven foundation models through Amazon Bedrock. Agentforce 360 on AWS will give customers seamless access to Amazon Bedrock’s broad selection of high-performing foundation models from leading AI companies for prompt builder capabilities. Building on strong customer adoption and proven success in AWS Marketplace, this deepened collaboration will help customers deploy trusted agents at scale, consolidate AI spend across their entire stack, and accelerate ROI through seamless buying, billing, and aligned customer incentives. GA now

• Agentforce 360 for ISVs: Agentforce 360 is open for ISVs to build upon, customize, and commercially distribute their own AI agents and applications using core product capabilities that were previously available only to Salesforce customers. The significant expansion of partner capabilities allows industry experts to turn an idea into a working business with significantly less overhead, focusing on domain expertise since Salesforce manages the infrastructure, security, and scalability. GA now

• Agentforce Sales App in ChatGPT: With this new app in ChatGPT, Agentforce Sales brings proprietary context directly to ChatGPT, allowing customers to apply reasoning capabilities to their trusted business data right in the ChatGPT interface. Now, sales professionals don’t need to copy-and-paste, search, or filter – they can ask questions, update Salesforce, prioritize deals, and plan accounts directly from the conversation. With the Agentforce Trust Layer, customers’ proprietary data in ChatGPT remains governed by Salesforce security standards. Open Beta now

• Slackbot: Slackbot is now an out-of-the-box employee agent that deeply understands every employee, their team, and how they work. It helps users find answers, organize work, create content, schedule meetings, and take action — all without leaving Slack. Slackbot also works in tandem with specialized Agentforce agents, coordinating the work across systems and agents behind the scenes so users can stay focused on what matters. Slackbot enables employees to transition from searching for information to taking immediate action, significantly reducing manual overhead and helping to accelerate business growth. GA now

• Support for Google’s UCP: Salesforce and Google will expand their partnership to include support for Universal Commerce Protocol (UCP) – a standard that creates a new common development language for consumer AI models like Gemini to connect to merchants’ business backends. This allows Agentforce Commerce merchants to get to market on these consumer-facing AI channels faster with pre-built integrations, and convert shoppers at the moment of interest. Native UCP support will also help Agentforce Commerce merchants enable native checkout and direct buying experiences on Google AI commerce surfaces, including AI Mode in Search and the Gemini App, so they can meet shoppers everywhere they are. Coming soon 

• New Agent Scanners in MuleSoft Agent Fabric: The recent enhancements to MuleSoft Agent Fabric center around new Agent Scanners, which allow customers to automatically detect and catalog AI agents across Salesforce Agentforce, Amazon Bedrock, Google Cloud’s Vertex AI, and other agent platforms into a central registry. Agent Scanners automatically extract its specific capabilities (e.g., querying a database or processing a refund), the large language models (LLMs) powering it, and the data it has permission to access where available. They then normalize and map the metadata to Google Cloud’s standard agent-to-agent (A2A) protocol card specifications. GA now

• Support for Anthropic’s MCP Apps: Starting with Slack and expanding across Agentforce 360, these new, bi-directional extensions enable customers to bring critical Salesforce context into Claude and seamlessly leverage the outputs in Salesforce without compromising safety or security. These integrations bring trusted business data and governed actions directly into Claude, providing the context, guardrails, and workflow logic needed to produce highly-personalized, relevant outcomes. This furthers our long-standing commitment to an open and extensible platform, enabling the world’s leading enterprise tools to work seamlessly together to drive customer success in the AI era. GA for Slack now

• Plug-ins for Anthropic’s Claude Cowork: A new Slack connector for Claude Cowork enables users to create and share canvases, draft and refine messages, and send to teammates in Slack from Claude. Slack’s connectors and plugins are making it easier for teams to get work done. GA now

Customer Zero

• Internal Agentforce and Slackbot Use Cases: As Customer Zero, Salesforce continues to build its experience into Agentforce and Slackbot to deliver measurable ROI and make deployment as easy as possible. In just one year, Agentforce in Slack saved employees over 500,000 hours, Engagement Agent worked over 310,000 leads with the sales team, and Service Agent handled over 2.8 million support requests for the customer service team. And the all-new Slackbot has increased employee productivity, helping more than 80,000 Salesforce employees save up to 20 hours a week.

• AI Fluency Playbook: Salesforce published its AI Fluency Playbook, a practical guide for businesses to prepare their workforce to collaborate confidently with AI to give employees agency and drive business impact at speed and scale. The playbook is built from Salesforce’s own experience deploying AI agents as Customer Zero for Agentforce, including how AI readiness among Salesforce employees grew to 85% – an 18% increase year over year. The playbook walks organizations through how to build AI fluency in three ways: engagement, activation and expertise.

Investments

• Salesforce Ventures: Salesforce Ventures closed out FY26 by fully deploying its $1 billion AI fund. Q4 investments included Black Forest Labs (Series B), Onebrief (Series D), Lovable (Series B), Goodfire (Series B), LiveKit (Series C), and Mujin (Series D). Heading into FY27, the team is laser-focused on backing the next generation of founders building the future of the AI enterprise.

• EMPERPOINT: Salesforce joined Lockheed Martin, PG&E Corporation, and Wells Fargo in launching EMBERPOINT, a purpose-built venture that will integrate next-generation wildfire solutions to help first responders detect, prevent and fight catastrophic wildfires. Agencies and utilities will gain access to proven, state-of-the-art systems without the burden of development costs – enabling communities to benefit from advanced, affordable wildfire prevention. The EMBERPOINT team and technologies will be built out in the coming months, targeting demonstrations in 2026. 

M&A

• Qualified: Salesforce announced it has signed a definitive agreement to acquire Qualified, a leading provider of agentic AI marketing solutions. Bringing Qualified into the Salesforce ecosystem will allow customers to quickly deploy fully-featured marketing agents that autonomously generate pipeline. The transaction is expected to close in the first quarter of Salesforce’s fiscal year 2027, subject to customary closing conditions.

• Cimulate: Salesforce announced it has signed a definitive agreement to acquire Cimulate, an emerging leader in AI-powered product discovery and agentic commerce. The acquisition will strengthen Salesforce’s investment in Agentforce Commerce by accelerating improvements to search and discovery, helping retailers deliver more personalized, contextual, and conversational shopping experiences. The transaction is expected to close in the first quarter of Salesforce’s fiscal year 2027, subject to customary closing conditions.

• Momentum: Salesforce announced it has signed a definitive agreement to acquire Momentum, a leading conversational insights and revenue orchestration platform. The acquisition will extend the ability of Agentforce 360 and Slackbot to ingest and analyze unstructured data from third-party voice and video channels and apply those insights directly to agentic workflows. The transaction is expected to close in the first quarter of Salesforce’s fiscal year 2027, subject to customary closing conditions. 

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This article may include references to services or features that are still in development and are unreleased. Customers should make their purchase decision based on fully released and available features.