Salesforce Increases Investment in Genesys to Advance AI-Driven Customer Experience

Today, Salesforce announced a follow-on investment in Genesys, a global leader in AI-powered experience orchestration, building on Salesforce’s CX Cloud partnership with Genesys that already supports 250+ joint customers. This expanded investment deepens our partnership at a time when rising customer expectations call for more intelligent and adaptive technology.

Genesys plays an important role in the Salesforce ecosystem. Its cloud platform is deeply embedded within the operations of leading enterprises around the world, including shared customers across Service Cloud, Data Cloud, and Tableau. This investment underscores Salesforce’s broader strategy to embrace open collaboration, interoperability, and continuous innovation across the customer experience landscape. This investment is subject to the satisfaction of customary closing conditions.