Salesforce Life Sciences Cloud Now Selected by More than 70 Industry-Leading Customers to Scale Engagement and Improve Patient Outcomes

The life sciences industry generates some of the world’s highest volumes of data — information that must be scrupulously accurate and carefully guarded but also shareable with healthcare professionals and teams who need to use it on behalf of patients. Too often, though, that information is stored and processed in disparate systems that don’t easily communicate with one another. 

The stakes are enormous for life sciences organizations, in both financial and human terms. Getting new drugs and devices from research and development through regulatory approvals, for example, can take nearly a decade and cost almost a billion dollars. And even once an intervention is commercially available, actually employing the real-world evidence on these innovative medicines is an arduous task. With artificial intelligence (AI), life sciences organizations can cut through the noise and simplify engagement with healthcare organizations, allowing them to spend more time with their patients. 

That’s why a growing number of the world’s leading pharmaceutical, medical technology, and contract research organizations (CROs) have purchased Salesforce’s Agentforce-enabled Life Sciences Cloud to integrate sales, service, marketing, and clinical data on one, end-to-end deeply unified Platform to help ensure that healthcare professionals (HCPs) and their patients get the right information at the right time, ultimately improving access to therapies.

More than 70 industry leaders — including Fresenius Kabi, Pfizer, and Takeda — have entrusted Life Sciences Cloud as their intelligent solution to connect clinical, commercial, and patient care operations. Now, clinical trial sites and sponsors can use AI to recruit the optimal, diverse group of candidates or trial location or identify the best location for a study, field sales reps can do things like make the most of their interactions with HCPs by using assistants to prep for visits and follow-up, and patient services teams can use agents to automate coverage analysis, proactive alerts, and bulk verifications and leverage insights to help improve medication adherence. 

“The life sciences industry has been in need of a single, trusted platform that connects all engagement points with providers to create a better and more personalized experience,” said Frank Defesche, GM and SVP of Salesforce Life Sciences. “We’re thrilled to work with the world’s top organizations to power compliant, unified patient and HCP experiences across clinical, medical, point-of-care, and commercial engagement.”

The life sciences industry has been in need of a single, trusted platform that connects all engagement points with providers to create a better and more personalized experience.

Frank Defesche, GM and SVP of Salesforce Life Sciences

Force multiplier: How Life Sciences Cloud builds agentic enterprises across clinical research, patient services, and commercial operations

Life Sciences Cloud Clinical capabilities help accelerate R&D innovation with integrated, real-time health data, participant auto-matching, and intelligent site selection. 

• “We’re working with Salesforce to improve our clinical research operations by simplifying participant recruitment and enrollment. Life Sciences Cloud is helping us to streamline study start-up and management, and integrates with our CTMS to support seamless scheduling and reporting.” – Alexandra Walton, Chief Operations Officer at Centricity Research
• “At CliniLink, we help CROs , site(s), and trial sponsors reduce patient dropout by delivering intelligent, personalized engagement at scale. Built on Salesforce Life Sciences Cloud, CliniLink uses predictive analytics and AI to flag at-risk participants, streamline recruitment workflows, and power automated, multi-channel outreach throughout the trial journey. CliniLink integrates seamlessly into site operations and sponsor systems by leveraging the Salesforce Platform, turning siloed patient data into real-time action. The result: fewer dropouts, faster trials, and higher ROI on clinical research.” – Paresh Shah, Founder & President at Clinilink
• “At Protas, we’re helping improve the health of people burdened by common diseases globally by making large-scale, low-cost, high-quality clinical trials possible. Using our Cantata platform, built on Salesforce Life Sciences Cloud, we are transforming the way studies are designed and delivered, including the world’s largest pivotal phase 3 study for chronic kidney disease. In partnership with Salesforce, we are committed to the continuous advancement of clinical research with the meaningful use of innovative AI.” – Stefan Blixen-Finecke, CIO at Protas

Life Sciences Cloud Patient Services provides education, financial support, and assistance programs to help patients obtain access to therapies and promote continuity of their treatment regimens.  

• “Salesforce Life Sciences Cloud is essential for driving our innovation in patient and healthcare provider experiences. By enhancing customer engagement throughout the healthcare ecosystem, it supports our mission to transform lives today and for generations to come.” – Deb Reardon, VP of Patient Excellence at Boehringer Ingelheim
• “We’re excited to use Life Sciences Cloud to bring our patient services in-house with the goal of improving enrollment, patient data visibility, and drug adherence for ultra rare diseases.” – Renee Shiota, Patient Access Strategy Leader at Mirum

Life Sciences Cloud Commercial functions, including HCP engagement, medical operations, and agentic AI-supported sales, help life sciences organizations provide the right information for the right drug or device at the right time. 

• “We’re excited to use Life Sciences Cloud to boost our sales with a unified platform that helps us track accounts, customer inquiries, and opportunities. Replacing spreadsheets with an agentic, AI-first solution allows us to reduce operating costs and increase conversions.” – Dr. Sanjay Chaturvedi, CEO at Apitoria
• “We’re proud to be working with Salesforce to increase efficiency across our commercial operations. With this collaboration, we expect to streamline processes, enhance our customer engagement, and ultimately deliver exceptional outcomes for our patients and healthcare providers.” – Kelly Fitzgerald, VP, Global Digital and Commercial IT at CONMED
• “With Salesforce Life Sciences Cloud, we are streamlining our ANZ operations to help us positively impact the lives of millions of patients across our communities, every day.” – Paul Petherbridge, CEO at LifeHealthcare, an EBOS MedTech company
• “The adoption of Salesforce Life Sciences Cloud with the CRM and Data Cloud program still underway is representing a turning point for Fidia Farmaceutici. By progressively unifying HCP engagement and the quote-to-order cycle on a single, compliant platform, we are building a scalable data foundation for omnichannel execution and AI-driven insights, increasing the efficiency and agility of our commercial teams and strengthening relationships with healthcare professionals, with the ultimate goal of improving patient outcomes.” – Emanuele Peron, Chief Information Officer & Head of Digital Transformation, Fidia Pharma
• “Salesforce has empowered Hetero’s marketing team with efficiency. We can now manage our diverse, multi-geography marketing and business development teams with just a few clicks. This single system has eliminated complexity of managing activities through multiple systems, in turn giving us better insights into our future business.” – Yeshwant Nikte, AVP International Marketing at Hetero 
• “Our partnership with Salesforce is advancing scientific communication with healthcare professionals through AI-powered personalization and omnichannel engagement. By integrating data and optimizing content delivery, the company ensures relevance, compliance, and scientific integrity. Empowered by Salesforce’s innovation platform, Menarini is elevating its commercial excellence and preserving its core values while embracing the most advanced technologies to operate with agility, precision, and purpose.” – Germano D’Amore, Director of Global Sales and Customer Engagement Operations at Menarini
• “At Penumbra, we’ve reimagined how we engage with healthcare providers by unifying sales, marketing, pricing, and customer intelligence on Salesforce Life Sciences Cloud. With a fully connected platform, we’ve streamlined both commercial and back-office operations‌ — ‌enabling our sales teams to reach more hospitals, faster. As a result, we’re accelerating access to our life-saving medical innovations for the patients who need them most.” – Prashant Ponde, Director of IT – Go To Market at Penumbra
• “Salesforce Life Sciences Cloud will help power our team to provide a positively different experience for even more people with diabetes as we scale. With the end-to-end platform, we will enhance our customer engagement efforts to expand support for people living with diabetes.” – Boris Stojnic, Chief Information Officer at Tandem Diabetes Care

About Salesforce Life Sciences Cloud 

Life Sciences Cloud is the end-to-end engagement platform that includes embedded industry-specific prompts, data models, and AI capabilities — all underpinned by Salesforce Data Cloud and supported by the Trust Layer. Life Sciences Cloud is purpose-built for clinical trial recruitment, patient services, and HCP engagement for Pharma and MedTech organizations.

The Life Sciences Cloud Agentforce 1 Editions serve as the foundation for deploying industry-specific assistive and autonomous AI that will transform the way work gets done across every role and workflow, at massive operational scale. They can be set up quickly, work around the clock, and perform industry-specific business tasks and actions. Grounded in an organization’s CRM data, external data, and metadata with clear privacy and security guidelines, agents can also seamlessly hand off complex cases to humans with relevant context and information. 

Learn more:

• Hear about Life Sciences Cloud for Customer Engagement on Salesforce+
• See why Fresenius Kabi and Takeda chose Salesforce to become agentic enterprises
• Watch how Bayer China is using Salesforce on Alibaba Cloud
• Get a sneak peek of the Life Sciences Cloud roadmap and transition framework
• Read about Salesforce’s open ecosystem and robust partner network
• Learn more about Agentforce for Health and Life Sciences AI 
• Discover how Salesforce is leading the next era of Life Sciences transformation

Life Sciences Cloud is generally available today for patient services, clinical, and many commercial use cases. Life Sciences Cloud for Customer Engagement for HCP Engagement will be generally available in October 2025. Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.