Sales Success from Anywhere: Benioff and Taylor Announce the Most Complete Growth Platform for Digital Sales
Earlier today, Salesforce Chair and CEO Marc Benioff joined COO Bret Taylor at the Success Anywhere World Tour in Washington DC to lay out the company’s vision for sales success from anywhere.
The global pandemic has changed the way the world works, and we’re not going back to the way things were. Customer expectations have been changed, competitive dynamics upset, and companies have digitally transformed at a faster pace than ever.
We are not returning to the peak levels of air travel when sales deals were struck after a long flight and a handshake. Instead, teams need to excel at selling from anywhere. Those that do will be in the best position to accelerate their growth.
It’s against that backdrop that Benioff and Taylor discussed three new innovations to drive sales success from anywhere:
- The next generation of Sales Cloud, incorporating virtual selling tools and real-time pipeline visibility to build the most complete growth platform for digital sales
- Tableau Business Science to empower Sales Operations with easy-to-use, powerful AI to help streamline processes
- MuleSoft Composer, to connect data and apps without writing code so sales operations teams can connect apps and systems to Salesforce
The reimagined Sales Cloud, the most complete growth platform for digital sales
- “We’ve reimagined [Sales Cloud] for the all digital work anywhere world. In the last survey we did of account executives and sales reps, 51% said they weren’t going to get on airplanes to do their sales meetings anymore. Let’s be honest, virtual selling is here to stay. And we’ve built virtual selling and digital meetings directly into Sales Cloud. This is the next generation of digital selling, and the most complete growth platform for digital sales teams.” – Bret Taylor, President and COO, Salesforce
To learn more about the next generation of Sales Cloud, review the press release here.
How the Pandemic has accelerated Cloud 3.0
“Everyone knows the world has changed. The past is gone. We know we’re in a new world where we have to be able to work from home, and we’re in a new world where we have to be successful from anywhere.”Marc Benioff, Chair and Chief Executive Officer, Salesforce
- “When you look back to all the other previous times of crisis, what we see is that’s the time that innovation really happens. We can see it right now, we can see how innovation has been happening, and how we’ve been moving so quickly from Cloud 1.0 to Cloud 2.0, to Cloud 3.0. – or, as we like to say, from the internet, to social and mobile, and now to success from anywhere.” – Marc Benioff, Chair and CEO, Salesforce
Customer 360: the operating system for success
- “Customer 360 is your platform to find success from anywhere. Every aspect of every business has changed. Sales meetings have moved from conference rooms to Zooms. Contact centers used to be a building and now they’re in the cloud. Marketing events like these used to be in cavernous conference centers, and now they’re being broadcast over Twitter or YouTube. If you look back at Black Friday this past November, ecommerce was just commerce. Everything has gone digital.” – Bret Taylor, President and COO, Salesforce
- “In December last year…we announced our intent to acquire Slack. This is an amazing company, with an amazing vision about the new way to work…I think about [Slack] as your digital HQ. Our HQ is now in the cloud. With Slack, you have a system of engagement for every application in the Customer 360, every application at your company.*” – Bret Taylor, President and COO, Salesforce
* Please note that Salesforce and Slack remain independent companies until the transaction closes, anticipated in the fiscal quarter ending July 31, 2021.
How NYC DoITT is providing efficient and effective IT solutions for managing vaccination efforts citywide
- “In two and a half weeks, your team at Salesforce worked hand in hand with us, with [technology partner] MTX, and we built a single, streamlined scheduling tool for the public. But it’s more than just a scheduling tool. It manages the end to end vaccination efforts for New Yorkers, from the time a member of the public goes online to schedule their appointment, through to when they show up at the clinic, or to when they get their vaccination, we schedule their second dose appointment, all on this platform.” – Commissioner Tisch
Find out more about how the New York City Department of Information Technology and Telecommunications is bringing the City back with a citywide vaccine management system.
Honeywell is empowering its global sales teams to sell from anywhere
- “Like everybody, we were faced with a crisis of proportions that we had not seen before, nor experienced before. it really required us to pivot hard on two fronts. We had to make sure that our own company was able to operate,…and then at the same time we had to make sure that we were able to still serve our customers. We really pivoted hard, and put a lot of time and effort into understanding what our customers needed from us in this unprecedented time.” – Jeff Kimbell, Senior Vice President and Chief Commercial Officer, Honeywell
- “The future of business has fundamentally changed. In order to succeed, you need to adapt, and a big part of that is being able to work from anywhere. With Salesforce, our sellers have been able to continue their sales process virtually, without skipping a beat.” – Victor Abelairas, GM of Tridium Innovation at Honeywell Connected Enterprise
Watch the full Salesforce Success Anywhere World Tour from Washington DC here.
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