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Business as a Platform for Change

Salesforce Announces New Innovations in Education Cloud

Today, we’re excited to announce new capabilities for Salesforce.org Education Cloud with a focus on lifelong learning.

Now, more than ever, learners expect a connected education journey, and today’s world demands it. Given that 85% of jobs that will exist in 2030 have not been invented yet, the need to consistently re-skill and up-skill throughout one’s lifetime will be critical. In order to support lifelong learning, education needs to evolve to create connected experiences throughout the student journey, as well as transitions from K-12 to higher ed and beyond.

Education Cloud for Higher Education and K-12 is a CRM-based set of solutions that enable institutions to drive student success across the full lifecycle from prospect to alum. It includes the Salesforce Platform, Education Data Architecture (EDA), solution sets for Recruitment & Admissions, Student Experience, Advancement, and purpose-built products like Salesforce Advisor Link.

New Capabilities to Achieve a K-20 Vision

Education doesn’t start at one chapter and end at another. It needs to be continuous, engaging, and highly personalized. With Education Cloud for K-12 and Higher Ed, institutions can have 360-degree views of every student, from their first classroom to the university campus and post-graduation.

Developed in collaboration with our education partners and customer community, EDA is a flexible data architecture designed to configure Salesforce out of the box for K-20 education. As the foundation of Education Cloud, EDA provides a flexible and scalable framework that can fit specific use cases from Day 1.

Supporting Students at Scale with New Capabilities for Salesforce Advisor Link

Salesforce Advisor Link (SAL) streamlinines advising operations and provides a unified advising experience for every student. With SAL, advisors can easily engage with students individually or in groups, and quickly address their specific needs.

Now, Salesforce is announcing Salesforce Advisor Link Pathways, which provides proactive guidance to keep every student on track to graduate. Pathways can be used for degree planning as well as managing program plans and plan requirements so students and advisors can collaborate together to build a clear roadmap to completion.

Salesforce Advisor Link now supports all advising departments and models at scale. We’re introducing Salesforce Advisor Link for Onboarding to optimize yield management, reduce summer melt, and make sure every student is prepared to succeed on Day 1. By reducing potential barriers of transition from K-12 to higher ed, every incoming student can be put on a pathway to success with a connected and personalized pre-advising experience.

With Salesforce Advisor Link Queue Management, SAL now supports front office and appointment management with queuing and check-in. Queue Management simplifies advising and office tasks by entering walk-ins into a queue and assigning them to the next available advisor. It also helps advisors manage cases by surfacing a centralized view of requests and enabling them to seamlessly check-in students without manual handoffs.

Enhancing the Admissions Experience

Today, we’re announcing Education Data Architecture (EDA) Objects for Recruitment & Admissions, further investing in the foundation of Education Cloud for a holistic view of the lifelong learner. Starting with the beginning of the student journey, we’re adding new application and test score objects to EDA to supercharge K-20 recruitment and admissions. Both K-12 districts/schools and higher ed institutions can leverage these objects on EDA’s standard data model. So whether you’re working with a partner or building on your own, you can confidently manage application and test score data to capture items including academic program, application type and status, as well as test scores and the source of the information.

Previewed at last year’s Dreamforce, today marks the general availability of K-12 Architecture Kit, which brings the power of Education Cloud to K-12 by providing schools with a foundation for connecting people, processes, and data. This open-source framework, aligned to the Ed-Fi Alliance data standard, builds upon EDA to help schools get from problem to solution faster with pre-built objects and page layouts, customizable reports and dashboards, third-party apps, and simple app development. With K-12 Architecture Kit, schools can collaborate around 360-degree views of student needs and outcomes, better engage families, and operationalize improvement efforts.

Make sure to attend the Education Cloud Keynote and K-12 Kickoff at #DF19.

EDA Objects will be generally available in January 2020. All of the other features are generally available. To find out more, click here.