Walmart Commerce Technologies and Salesforce Are Teaming Up to Unlock Local Fulfillment and Delivery Solutions for Retailers

Walmart Commerce Technologies has announced a partnership with Salesforce to provide retailers with technologies and services that power frictionless local pickup and delivery for shoppers everywhere. Walmart Store Assist technology and Walmart GoLocal local delivery solutions will be available through AppExchange to help retailers thrive in today’s hybrid shopping world.

Customers today expect seamless in-store and online experiences with convenient fulfillment options, but creating and managing these complex in-house, omni-channel solutions can be a challenge for retailers. With Walmart and Salesforce, retailers will be able to:

• Enable Buy Online and Pick Up In-Store (BOPIS): With Store Assist, built by Walmart Commerce Technologies, retailers can leverage their local stores as fulfillment centers, increase picking efficiency and provide seamless handoff experiences to customers or delivery drivers.
• Manage Local Deliveries: With Walmart GoLocal, retailers can serve their customers with scalable local delivery solutions that offer reliable, same-day delivery under a white-label experience, which allows them to keep the customer experience under their brand.
• Drive Efficiency and Profitability Across the Omnichannel Shopping Journey: With Commerce Cloud and Order Management, retailers can efficiently manage their customers’ omnichannel shopping experience across one platform while leveraging AI and real-time data to give customers connected, personalized experiences. 

“Shoppers continue to expect brands to deliver highly connected and frictionless experiences across physical and digital touchpoints. In fact, one in five online orders placed the weekend before Christmas were picked up in-store,” said Rob Garf, VP and GM of Retail, Salesforce. 

With the combined power of Walmart and Salesforce, retailers can drive success with best-in-class technology to advance their omnichannel capabilities, drive efficiency, and ensure that every purchase quickly gets into the hands of the shopper – no matter where they are.

Rob Garf, VP and GM of Retail, Salesforce

“Salesforce is thrilled to partner with Walmart as it transforms its business and further expands into the digital technology market,” said Tyler Prince, Executive Vice President, Alliances & Channels, Salesforce. “Through this partnership with Salesforce, Walmart can grow its business in new ways by productizing its proven retail processes – empowering other retailers to create new and personalized experiences for their customers.” 

Explore further: 

• Read more about the partnership with Walmart.
• Learn more about Commerce Cloud and Order Management. 
• Learn more about other Salesforce Commerce Cloud news at NRF.
• Learn more about Salesforce’s partner ecosystem here.