Enterprises are struggling to bridge the gap between their human workforce and their new AI capabilities. To help solve this, Salesforce is introducing the Summer ’26 Release — delivering powerful new AI, data, and automation innovations designed to help humans and AI agents work together seamlessly across the enterprise. 

Available June 15, this release brings the vision of the Agentic Enterprise to life — unlocking productivity, deepening customer relationships, and accelerating growth on a trusted platform. Summer ’26 helps businesses move from experimentation to scaled impact with multi-agent orchestration, Slack-first workflows, real-time data activation, and AI-powered customer engagement.

Top 10 updates in the Summer ’26 Release:

• Multi-Agent Orchestration in Agentforce — Scale agents, not complexity
  Agentforce’s Multi-Agent Orchestration enables agents to work together as a unified team to solve complex, end-to-end workflows. It provides customers a single point of contact, with shared context across all channels, so that the customer never has to repeat themself or work to find the right agent for their question.

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• IT Service Domain Pack Enhancements — Resolve IT issues faster with out-of-the-box AI agents
  Overwhelmed IT departments are struggling with rising support costs and fragmented ticketing systems. To ease this burden, Salesforce is delivering over 50 specialized AI agents deployed out of the box in Slack, Teams, and your IT Service Desk to detect intent and resolve employee needs proactively across specialist roles.

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• Tableau MCP — Turn your AI into a trusted data expert
  AI models often struggle to provide useful insights because they are disconnected from a company’s deep analytical data. To bridge this gap, Salesforce is introducing Tableau MCP to transform your AI into trusted data experts. This secure, open integration allows your AI agents to query Tableau’s analytics engine directly, delivering accurate answers grounded in your business context while keeping your data protected by the Agentforce Trust Layer.

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• Agentforce Self-Service — One seamless path to resolution
  Today’s customers expect answers in seconds, but too often, they are met with a maze of disconnected webpages, dead-end forms, and generic chatbots. Agentforce Self-Service cuts through the complexity and drives resolution with a new Help Agent, Portal experience, and simplified pricing. The Help Agent can now be set up in 10 clicks or less and works on your website, our new Portal experience, or WhatsApp. Agentforce Self-Service Portal is a simplified, agent-first experience that makes it easy and delightful for end customers to navigate with a new dynamic, personalized, and conversational UI.

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• Customer Engagement Agent — Never miss a moment to convert
  High-quality leads often go cold simply because busy sales teams cannot follow up fast enough. To capture these missed opportunities, the new Customer Engagement Agent will independently interact with and qualify buyers 24/7. By holding natural, two-way conversations across your website and email, this agent smoothly hands off warm leads to sales. This ensures your pipeline stays full of high-quality prospects while human sellers focus on closing deals.

• Momentum — Capture every conversation, power agentic selling
  Most conversation data never makes it into Salesforce, leaving deal signals incomplete and agents working blind. Momentum changes that by capturing and structuring every customer interaction — calls, emails, and meetings — then writing that data back to Salesforce in real time, with no change to how reps work today. This gives revenue teams a complete, trustworthy picture of every deal and the foundation Agentforce Sales needs so deals move faster, forecasts reflect reality, and revenue stops slipping through the cracks.

• Scheduling Console — Schedule smarter and dispatch faster with AI-powered insights
  Modern dispatching is complex, but not with the new Scheduling Console. Get live appointment updates, visualize gaps with map routes and side-by-side schedules, and let Agentforce automatically surface the closest qualified technicians for emergency jobs.

• Real-Time Offer Management — Amplify promotional ROI with personalized offers at scale
  Marketing teams can be bogged down by slow campaign development cycles, a lack of personalization at scale, and an inability to manage promotions and offers centrally. To remove these bottlenecks, we are releasing Real-Time Offer Management, enabling brands to deliver personalized, channel-optimized offers based on dynamic customer behaviors and maximize promotional ROI. The agent-first offer management capability enables marketers to collaborate and orchestrate offers at scale and close the loop via intelligent insights and attribution.

• Storefront Next — Enterprise power, out-of-the-box simplicity
  Merchants are often forced to choose between the powerful online store that’s complex to build and manage or the simple site that lacks the ability to handle massive growth. To eliminate this compromise, Salesforce is introducing Storefront Next — an AI-first storefront designed to give users enterprise-grade capabilities without the complexity. By combining a flexible, powerful architecture with a storefront that’s fast and high converting out of the box, teams can quickly launch and manage digital storefronts in a fraction of the time. This allows them to move quickly, easily adapt to the market trends, and drive more online revenue without relying on heavy developer resources.

• Collections with Agentforce — Recover revenue faster
  Every day an invoice goes unpaid is revenue left on the table, yet many collections processes still rely on manual follow-ups and one-size-fits-all outreach, slowing recovery and straining customer relationships. Salesforce changes that by using predictive AI to score invoices based on payment history and account data, ensuring each account gets the right level of attention from the start. Agentforce then recommends the optimal risk-based dunning plan, including outreach cadence, escalation timing, and actions like fees or service holds. Teams can define dynamic rules by customer tier so high-value accounts receive a more measured collections approach, resulting in faster cash recovery and stronger customer relationships.

7 more updates worth noting

The Summer ’26 Release also introduces new innovations to improve compliance, field productivity, service efficiency, and industry-specific workflows.

• Slack First Sales — Turn conversations into revenue
  Most sales AI stops at suggestions. To close this gap, Slack First Sales brings CRM context to sellers where they work and conversational AI on demand with Slackbot. With bringing Agentforce Sales in Slack, sellers gain a proactive layer of agents that prospect, engage leads, and manage pipeline on their behalf. This allows a single seller to operate with a full revenue team behind them, scaling without adding headcount.

• Process Compliance Navigator enhancements — Stay compliant in real time
  A single platform connects regulation, policy, risk, and control management. Unlike reactive audits, the Process Compliance Navigator monitors live workflows and intercepts noncompliant actions to prevent costly monetary and reputational violations.

• Briefings — The right insights, right on time
  Equip field sales reps, key account managers, and medical science liaisons with a daily bite-sized, context-curated audio playlist of HCP account summaries delivered through an intuitive, offline-ready experience.

• Warranty Claims Assistance — Automate claims, accelerate service
  Transform warranty management with AI. Autonomously handle validity checks and claim status to reduce processing time, freeing your team to focus on complex service issues.

• Retail Execution Dashboards for Tableau Next — From insight to action, instantly
  Transform fragmented store data into a single source of truth for HQ and field teams. By unifying sales trends with field execution data, consumer goods companies can now pinpoint performance gaps, such as dipping store compliance or declining visit frequency, and immediately take action to protect margins, reclaim shelf share, and maximize rep productivity.

• Slack for Education — Connect teams to drive student successAccelerate student success by connecting faculty and staff with student insights and AI-driven alerts in Slack, enabling teams to identify risks early and deliver proactive, coordinated support.

• Security Mesh — Turn signals into actionable security intelligence
  Security Mesh unifies disparate data sources into a cohesive data fabric, transforming disconnected alerts into intelligent risk scores to catch anomalies faster and surface security threats that may otherwise go undetected.
  

Learn more:

• Discover what else is new on the release page
• Take the Summer ’26 Release module on Trailhead
• Read the Summer ’26 Release Notes