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2022 Global Digital Skills Index

The Future of Digital Skills

In a digital-first, work-anywhere world, the jobs of the future will be reliant on digital skills.

But how does society draw forward people to fill that need quickly and equitably?

Salesforce interviewed leading experts and commissioned research to understand how companies can help bridge the digital skills gap. Read on to see what we learned.


Skills index graphics

Global Digital Skills Index: In-Depth Insights from 23,000 Workers

The 2022 Global Digital Skills Index reveals a growing digital skills crisis. See what 23,000+ workers across 19 countries say about digital skills, including their impact on the future of work and the significance of continuous learning.

Global Perspectives on the Digital Skills Gap

Hear from global executives and Trailblazers on the importance of digital skills, challenges for access to learning resources, and how to help bridge the digital skills gap.

IDC 2021 Salesforce Economy Study

See how the Salesforce Economy will create more than $1.6 trillion in new business revenues and 9.3 million jobs by 2026, globally.

Digital Skills Perspectives


  • Salesforce Research Shows Unexpected Skills Gap Among Gen Z Workers

    Quick Take: A look at generational data from Salesforce’s 2022 Global Digital Skills Index shows Gen Z individuals don’t feel equipped with the digital skills needed to succeed in the workforce. The research also indicates that to capitalize on untapped Gen Z talent, businesses must prioritize training and reevaluate traditional education requirements on resumes. It’s […]

  • New Salesforce Digital Skills Research Unpacks How the Global Workforce Learns

    Salesforce’s 2022 Global Digital Skills Index revealed a growing skills crisis across the global workforce. This article introduces the latest data from the Index, including six distinctive learning styles for digital skills. The data also provides businesses with actionable insights to help upskill employees for jobs of the future.

  • man at laptop

    Why Digital Skills Are the Foundation of Our Future Workforce

    It’s a digital-first world: Today’s kids learn coding before cursive. We call this expertise “digital skills,” but to the next generation, they’re simply “skills.” This article gives an overview of digital skills, answering some common questions and sharing related research. 

  • Companies are key to solving the digital skills gap

    The digital skills gap is becoming a digital skills crisis. An innovation expert discusses the root cause of what is driving the digital skills shortage and how can companies contribute to closing the gap.

Get Inspired: Digital Skills Trailblazers in Action

Meet five Black leaders building successful careers, communities, and companies with Salesforce.