Salesforce Positioned in the Leaders Quadrant of the Magic Quadrant for Digital Commerce for Second Consecutive Year

SAN FRANCISCO—April 27, 2017—Salesforce [NYSE: CRM], the world’s fastest growing top five enterprise software company and the #1 CRM provider globally, today announced that Gartner, Inc. has positioned Salesforce as a Leader for its Commerce Cloud Einstein solution in its April 2017 Magic Quadrant for Digital Commerce. Placement was given to Salesforce for Commerce Cloud Einstein, which empowers leading brands to deliver personalized commerce experiences both in-store and online.

“Only Commerce Cloud Einstein empowers brands to unify the shopping experience across all points of commerce — web, social, mobile, store and others – and makes every one of those interactions smarter and more personalized with artificial intelligence,” said Jeff Barnett, CEO, Commerce Cloud Einstein, Salesforce. “The combination of our commerce solution and the world’s #1 CRM empowers companies to deliver a consistent brand experience throughout the consumer journey, from shopping to fulfillment to customer service.”

Gartner defines digital commerce as buying and selling interactions among businesses, people and things for products/services via digitalization technologies. These interactions result in a valued transaction to the customer, based on a combination of factors, including good customer experience, inexpensive price, timeliness, ease of use, clear policies and others.
Commerce Cloud Einstein: Delivering a Unified Commerce Experience for Customers
Commerce Cloud Einstein powers commerce operations across all points of sale, including web, social, mobile, in-store and more. It allows the world's top retail brands to continuously innovate in the complex, consumer-driven world. Commerce Cloud Einstein powers more than 2,000 commerce sites in 53 countries, with more than $16 billion in merchandise sold in 2016.

Over the last year, Salesforce extended Commerce Cloud Einstein with new innovations powered by AI including Einstein Product Recommendations to personalize product recommendations to shoppers; Einstein Predictive Sort, which will infuse personalized sort and search results based on likelihood to engage; and Einstein Commerce Insights, which helps retailers understand product purchase correlations to power smarter merchandising and store planning. In addition, Commerce Cloud Einstein recently added frictionless, one-touch checkout with Apple Pay and integration with Facebook Dynamic Ads.

*Positioned as Demandware in previous report. Salesforce acquired Demandware in 2016

Additional Information
The 2017 Gartner Magic Quadrant for Digital Commerce is available here: http://www.demandware.com/resources/gartner-digital-commerce-mq/
Register now for Salesforce XChange, the #1 retail community conference, here: https://www.salesforce.com/events/xchange-amer/
Learn more about Salesforce Commerce Cloud here: https://www.salesforce.com/products/commerce-cloud/overview/
To learn how to deliver unified commerce with Trailhead and Commerce Cloud Einstein, please visit:
https://trailhead.salesforce.com/modules/spring_17/units/spring_17_commerce

Connect with Salesforce Commerce Cloud Einstein
Like Salesforce Commerce Cloud on Facebook: https://www.facebook.com/commercecloud
Follow @commercecloud on Twitter

About the Gartner Reports
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Salesforce
Salesforce, the world’s fastest growing top five enterprise software company and the #1 CRM provider globally, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: http://www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

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About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .