Four best practices from Rutland County Council

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Rutland County is committed to achieving a vibrant quality of life for its residents, a commitment that became especially critical with the onset of COVID-19.

In order to deliver more services, faster, with the kind of personalization more vulnerable residents need, the team launched a hotline on a dynamic call center platform that allows especially vulnerable customers to call in for help with needs like food delivery service in just three weeks. The team then followed it up with a self-service grants management system that accelerated the disbursement of financial support to businesses.

Here are four best practices from that work.

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