In 2020 it has been said that some contact centres made more changes in 10 weeks than they had in 20 years. The pace of accelerated innovation is forcing companies to transform customer service now more than ever before. In this e-book you’ll learn how to prepare your contact centre today, for the future with:
The rise of remote working and impact on agents and businesses
- Key digital channels to deliver customer service
- The importance of phone and an integrated telephony strategy
- How cloud-based technology can allow your business to stay agile
Learn about the macro trends impacting customer service, how contact centres in the UK should respond, and how you can future proof your business to deliver personalised and engaging customer service.