6 Steps to Transformative Customer Service

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Incorporate Social Media Into Your Customer Service Strategy

Learn how top performing marketing teams are shifting customer service initiatives to popular social channels. This E-book will tell you how to:

1. Define goals and develop a social strategy
2. Listen in on social
3. Build an internal network of subject matter experts
4. Create an engagement playbook
5. Train teams on assigned roles and responsibilities
6. Measure what matters


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