Salesforce for Retail takes the “Little Black Book” of retail and blends the best of physical retail — great stores, inspiring product, responsive sales associates — with the #1 CRM platform of Salesforce. The boundaries between physical and digital retailing have disappeared. With Retail Clienteling, retailers can bring a whole new level of personalisation to the shopping journey.
Salesforce gives brands the power to create seamless, relevant, immersive, 1:1 customer journeys that enhance personalised service and strengthen loyalty at every stage of the customer lifecycle. The customer is at the center of retailers’ thinking.
Salesforce Retail Communities creates a branded environment that connects customers, sales associates, partners, and employees directly to the information, apps, and experts they need to take action. Brands using Retail Communities have seen resolution times get 38% faster, setting a whole new level of success for customer service.
Every industry has its own unique challenges and opportunities. So Salesforce creates unique solutions, geared to your industry, to help you take full advantage of social, mobile, cloud, and analytics as you transform your business. Learn how.