Jim Roth

Jim is Executive Vice President, Customer Support. His approach is to move fast and apply user-obsessed product management, design thinking, and modern technology to help drive experience innovation.

Service

Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution

Jim Roth

November 17, 2021

Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack.

Service Cloud
Customer Satisfaction
Customer Experience

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