Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics
Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score.
Mark Abramowitz is a Marketing and Product Executive at Salesforce. He’s an experienced Vice President of Product Marketing with a demonstrated history of working in the internet industry. Connect with him on LinkedIn.
Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score.
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