Rekha Srivatsan, Author at Salesforce

Rekha Srivatsan

Rekha is the VP of Product Marketing for Salesforce Service Cloud, leading product marketing for all Service Cloud solutions and driving Salesforce’s overall success in transforming the customer support industry. Rekha has spent her career building and growing products that help companies connect with their customers — from small businesses to enterprise organizations.

Service

How You Can Manage Field Service More Efficiently With AI

Rekha Srivatsan

January 15, 2024

Automation and AI can help you see results quickly by helping your mobile workers become more productive in less time.

Service
Field Service

Field Service

3 Trends That Will Shape Customer Service in 2024 and Beyond

Rekha Srivatsan

December 7, 2023

People increasingly expect customer service to be personalised and simple. Here’s how leading companies will use technology like AI to meet those needs.

Service
Service Cloud
Field Service