Vincent Pham

My Background

Vincent Pham is a Product Leader at Service Cloud & an experience trailblazer in CCaaS and Customer Service Operations, building solutions for 20 years for Enterprise Contact Centres & Service Centres.

Illustration of three individuals viewing customer service metrics on a large screen.

Nausheen Najib

Vincent Pham

April 30, 2024

Guide your service teams, update leadership, and review your current customer service strategy using these go-to metrics.