author name
Jim Roth
My Background
Jim is Executive Vice President, Customer Support. His approach is to move fast and apply user-obsessed product management, design thinking, and modern technology to help drive experience innovation.
How Agentforce helps humans and AI agents achieve more together, helping to deliver faster answers and deeper impact.
Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack.



