3 Ways Technogym Thailand Provides Exceptional Customer Experience
Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions.
How To Attract and Grow a Talented Field Service Team
Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention.
5 Ways Sansiri Creates a Cohesive Customer Journey
Thailand-based property developer Sansiri is using digital marketing transformation to create a cohesive customer journey.
4 Disciplines to Put Organisations on the Path to Customer Centricity
Not all digital transformation projects deliver their targeted outcomes. Here’s what you can do to ensure your project transforms customer experiences.
Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution
Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack.
How PLDT Global Personalises Customer Care Using Heroku
Learn how PLDT Global has unlocked its customer data to up level customer care.
5 IT Challenges and How To Overcome Them With MuleSoft
Here’s how MuleSoft can help businesses overcome the challenges of integrating legacy apps, siloed data, and more.
Why It’s Time To Redefine Customer Experience in Financial Services
The financial services industry needs to get more personal with customers in order to excel in the new normal. Here’s why.
How To Scale Your Customer Service With Chatbots
Read about how to use customer service chatbots to handle simple tasks and free up your service teams to work on more complex problems.
Hyper-personalisation Made Easy With Salesforce and MuleSoft
With clicks, not code, MuleSoft can integrate applications and legacy systems into Salesforce CRM to create a single source of truth.