Service What Is Good Customer Service: A Detailed Guide Salesforce Staff October 10, 2023 Customer service is any interaction, online or off, that a customer or prospect has with your company. It includes the entire experience, from initial contact to final sale and beyond. Customer Service Service Digital Transformation 3 Steps To Increase Your Contact Centre Revenue Salesforce March 1, 2023 Tools that free up agents to keep customers satisfied can have a direct impact on contact centre revenue. Digital Transformation Communications Engage & Grow Your Subscribes With Automated Digital Experiences Cheng Kian Khor February 2, 2023 Learn how communication service providers like KCOM use Salesforce to wow subscribers and drive efficient growth. Customer Story Customer Service Digital Transformation Service Automation and Efficiency Are at the Heart of Customer Service Trends Salesforce October 11, 2022 The latest State of Service report shows that the role of the service agent has evolved into a cornerstone of a successful organisation. Service Trailblazer Story How Kerry Express Delivers a Winning Customer Experience Salesforce August 4, 2022 Learn how Kerry Express creates seamless, unique experiences for today’s customer. Customer Experience Customer Story Customer Service Customer Experience Build Trust And Grow Your Business With Unparalleled Customer Service Salesforce July 12, 2022 Boost customer loyalty and grow your business by delivering exceptional customer service. Data Management Customer Service Customer Story The Secret To Seamless and Connected Service Nichola Palmer June 1, 2022 Customers crave human connections in the digital-first world. Here’s how technology helps brands deliver what customers want. Customer Service Digital Transformation Trailblazer Story Service Cloud Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing Salesforce April 27, 2022 Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more. Customer Service Service Customer Relationships Customer Relationships How Do We Make Customer Centricity More Than a Tagline? Leandro Perez April 26, 2022 Leandro Perez and Brian Solis discuss what it truly means to be a customer centric business and how to make customer centricity a reality. Customer Experience Customer Service Thought Leadership Customer Satisfaction What Can and Can’t Be Automated in Customer Service? Abhay Kacker March 17, 2022 Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated. Customer Service Service Customer Relationships
Service What Is Good Customer Service: A Detailed Guide Salesforce Staff October 10, 2023 Customer service is any interaction, online or off, that a customer or prospect has with your company. It includes the entire experience, from initial contact to final sale and beyond. Customer Service Service
Digital Transformation 3 Steps To Increase Your Contact Centre Revenue Salesforce March 1, 2023 Tools that free up agents to keep customers satisfied can have a direct impact on contact centre revenue. Digital Transformation
Communications Engage & Grow Your Subscribes With Automated Digital Experiences Cheng Kian Khor February 2, 2023 Learn how communication service providers like KCOM use Salesforce to wow subscribers and drive efficient growth. Customer Story Customer Service Digital Transformation
Service Automation and Efficiency Are at the Heart of Customer Service Trends Salesforce October 11, 2022 The latest State of Service report shows that the role of the service agent has evolved into a cornerstone of a successful organisation. Service
Trailblazer Story How Kerry Express Delivers a Winning Customer Experience Salesforce August 4, 2022 Learn how Kerry Express creates seamless, unique experiences for today’s customer. Customer Experience Customer Story Customer Service
Customer Experience Build Trust And Grow Your Business With Unparalleled Customer Service Salesforce July 12, 2022 Boost customer loyalty and grow your business by delivering exceptional customer service. Data Management Customer Service
Customer Story The Secret To Seamless and Connected Service Nichola Palmer June 1, 2022 Customers crave human connections in the digital-first world. Here’s how technology helps brands deliver what customers want. Customer Service Digital Transformation Trailblazer Story
Service Cloud Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing Salesforce April 27, 2022 Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more. Customer Service Service Customer Relationships
Customer Relationships How Do We Make Customer Centricity More Than a Tagline? Leandro Perez April 26, 2022 Leandro Perez and Brian Solis discuss what it truly means to be a customer centric business and how to make customer centricity a reality. Customer Experience Customer Service Thought Leadership
Customer Satisfaction What Can and Can’t Be Automated in Customer Service? Abhay Kacker March 17, 2022 Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated. Customer Service Service Customer Relationships