Customer Service

Customers crave human connections in the digital-first world. Here’s how technology helps brands deliver what customers want.

Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more.

Leandro Perez and Brian Solis discuss what it truly means to be a customer centric business and how to make customer centricity a reality.

Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated.

Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions.

Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention.

Learn how PLDT Global has unlocked its customer data to up level customer care.

Read about how to use customer service chatbots to handle simple tasks and free up your service teams to work on more complex problems.

Today’s service teams have more tools available than ever before to exceed expectations. Join us at Salesforce Live: Asia to learn more.

Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score.