Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics
Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score.
How 3 Innovative Businesses in ASEAN Achieved Customer Centricity
Learn how three small businesses driving customer centricity with Salesforce: GGI Nippon Life, Dornier MedTech, and Ranosys Technologies.
7,000+ Service Pros Share How Businesses Can Empower Them for Success
Read these insights from about 7,000 service professionals worldwide, on how to train and equip customer service teams for success.
7,000+ Service Pros Tell Us How To Deliver Service That Customers Love
Read these insights from about 7,000 service professionals worldwide, on how to exceed customer expectations and reduce organisational silos.
Infographic: 5 Ways WhatsApp Can Help Scale Your Conversations
Today's ultra-connected customers expect service delivered on their terms. Here’s how WhatsApp can help businesses be there for customers in their moments of need.
What Is a Chatbot and How Is It Changing Customer Experience?
Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.