4 Ways Your Contact Centre Can Get Started With Generative AI
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using this technology today.
3 Service Investments To Help You Thrive In an Uncertain Economy
Trying to figure out how to guide your business through an uncertain economy? Start by investing in customer support.
4 Ways These Two Businesses Improved Efficiency Through Automation
Learn how Finnomena Group and Central Group improve business efficiency through automation.
Want Your Business to Be More Efficient? AI Can Help
Artificial Intelligence has the potential to completely transform the way you do business. Every department will see immediate benefits.
Automation and Efficiency Are at the Heart of Customer Service Trends
The latest State of Service report shows that the role of the service agent has evolved into a cornerstone of a successful organisation.
How to Turn Social Media into a Powerful Customer Service Tool
The quality of customer service your brand offers on social media can make a huge difference to customer sentiment and loyalty. Find out how on our blog.
Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing
Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more.
What Can and Can’t Be Automated in Customer Service?
Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated.
How CRM Helps Small and Medium Businesses Win Customers
CRM will help you deliver better sales, marketing, and service. Find out how CRM can help your business win more customers.
Get To Know the Spring ’22 Release
Spring ’22 Release (product release) is now generally available. Maximise your Salesforce ROI with the hundreds of new features and updates.
