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![[Illustration] A customer service rep works with an AI agent in a contact center](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/07/Reshaping-customer-service-roles-with-AI_Article-2_1500x844.jpg?w=300)
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![[Illustration] An AI agent high-fives a female customer service rep.](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/07/Give-Humans-AI-That-is-Humane_-1500x844-1.jpg?w=300)
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