AI agents need a structured metadata map to make sense of how information is connected so they can generate meaningful outcomes.
The pace of AI has upended the traditional learning model. Here are four ways to rethink corporate training for the AI era.
Discover the skills we leverage on our Agentforce team at Salesforce. See how they can help your team provide outstanding customer experiences.
Ready to build your AI skills? Here’s an easy-to-follow guide that lets you learn at your own pace.
Using AI in the C-suite helps you hone your strategic vision and signals to employees that AI use isn’t optional, but expected. Here’s how.
What it really means to start working with AI — less about replacement, more about reimagining teamwork.
As AI adoption accelerates, companies need internal policies that empower employees while managing risks. Learn how to build clear, trusted AI guidelines grounded in transparency, innovation, and practical steps.
The future of customer service will be a dynamic collaboration between AI and humans. Here’s how forward-thinking companies can stay ahead.
Learn how effective customer data management can fuel growth and enhance customer experiences.
Find out what a CRM manager does and how they can help your small business or startup build stronger customer relationships.
