At TDX 2025, Agentforce took centre stage, redefining how businesses can build, test and deploy AI agents. Attendees learnt that by 2030, the world could face crippling labour shortages, with an estimated 85 million job vacancies (according to data from Korn Ferry), making the need for digital labour more pressing than ever.
Agentic AI offers a solution — scaling human capacity like never before.
Patrick Stokes, EVP of Product and Industries Marketing at Salesforce, put it best: “What if we could pair humans with smart, intelligent AI agents that can actually go out and do work on our behalf? Then we would have unlimited experts.”
With AI embedded in every workflow, companies can unlock unprecedented productivity and innovation. These agents don’t just passively assist, they take action. Agentforce’s AI agents can reason, learn and adapt, making them instrumental in transforming work across industries.
26 Things We Announced at TDX 2025
From proactive background agents to a suite of new developer tools, Agentforce 2dx was the talk of TDX.
Why ASEAN is poised to lead in AI adoption
The e-Conomy SEA 2024 report, produced by Google, Temasek and Bain & Company, highlights the thriving ASEAN digital economy. Profitability in the region’s digital economy has surged by 2.5 times over the past two years, rising from US$4 billion in 2022 to US$11 billion in 2024. Well-planned digital investments and modern policies drive this progress, positioning the region as a global leader in AI transformation.
A significant number of C-suite executives across ASEAN regard generative AI as vital for their business to succeed — in Singapore (87%), Thailand (84%) and Indonesia (82%) in particular. This strong focus on AI is expected to augment employees’ skills, improve productivity, and enhance customer relationships.
The ASEAN Digital Masterplan 2025 also aims to cement ASEAN as a leading digital community and economic block, powered by secure and transformative digital services, technologies and ecosystems. This ambitious plan focuses on enhancing digital infrastructure, fostering digital skills and promoting digital inclusion across the region.
Building on the success of the 2025 plan, the development of the ASEAN Digital Masterplan 2030 is underway. It aims to create a more connected, inclusive and innovative economy, ensuring that ASEAN remains at the forefront of global technological advancements.
A key part of this focus must involve unlocking the potential of a digital labour force, working alongside humans for success. Enterprises as well as small and medium-sized businesses that are currently embracing AI are already reaping the benefits by streamlining operations, delivering personalised customer experiences and accelerating revenue growth.
Agentforce 2dx: Unlocking the potential of digital labour
The days of labour-intensive data management are over thanks to the latest version of Agentforce 2dx. During the keynote address at TDX, it was explained that the upgraded, more powerful platform now enables proactive AI agents to respond dynamically to real-time data and events, working autonomously in the background to make businesses and their workforce exponentially more efficient. These cutting-edge agents can engage team members across multiple platforms and mediums, and provide them with the answers they require instantaneously.
- Enhanced efficiency and engagement
Agentforce 2dx revolutionises business operations by automating routine tasks and responding to real-time data without manual intervention. This not only boosts efficiency, but also allows employees to focus on more strategic, creative and most importantly, valuable tasks. The agents seamlessly integrate with various platforms and communication channels, ensuring team members have immediate access to the information they need.
- Innovation for developers and administrators
For developers and administrators, Agentforce 2dx offers a suite of tools that simplify AI deployment and management. The platform includes both low-code and pro-code options, making it accessible to users with varying technical expertise. This flexibility allows for faster implementation of AI solutions, reducing the time and resources required for development. Additionally, advanced analytics capabilities provide real-time insights and optimisation, enabling continuous improvement of business processes.
Also showcased at TDX, features like Action Frameworks allow developers to turn any code-based interaction into a reusable building block, allowing teams to streamline development cycles and accelerate innovation.
- Accessibility and scalability
One of the standout features of Agentforce 2dx is the Free Developer Edition, which provides a risk-free environment for experimenting with Agentforce and Data Cloud. This edition allows developers to explore the platform’s capabilities without a financial commitment, making AI development more accessible. The scalability of Agentforce 2dx also ensures that businesses of all sizes can benefit from its advanced features, from small startups to large enterprises.
AgentExchange: Empowering developers with prebuilt AI solutions
To support the growing demand for AI-powered business solutions, we’ve introduced AgentExchange, a dynamic marketplace and community designed for developers. Here, developers can discover, try and buy hundreds of prebuilt partner actions, topics and templates. Launched with over 200 partners, including Google Cloud, DocuSign and Box, AgentExchange offers a comprehensive catalogue of ready-to-use AI solutions developed to speed up deployment and integration.
This marketplace is designed to cater to various business needs, offering tools that can be quickly deployed to enhance efficiency and productivity. The availability of these solutions from trusted partners ensures reliability and quality, giving businesses confidence in their AI investments.
Examples of Agentforce components our partners are already building for AgentExchange include:
- Google Cloud: Agents grounded in Google Search via Vertex AI, with the ability to reference real-time data, news and current events.
- Docusign: Generate agreements, route for signatures, track status and gain key insights, automating workflows and boosting efficiency.
- Workday: Streamline critical employee self-service workflows such as onboarding, benefits management and career development, freeing up HR teams and significantly enhancing the employee experience.
AgentExchange is more than just a marketplace; it’s a community where developers can collaborate, discuss insights and innovate together. This environment enables the sharing of ideas and best practices, driving improvement and innovation in AI solutions. Developers can also receive support and feedback from peers and experts, enhancing their ability to create effective and impactful applications.
By providing access to high-quality tools from leading partners, Agentforce accelerates the deployment and integration of AI, helping businesses to become more efficient and innovative. Whether you’re looking to automate workflows, enhance employee and customer experiences or stay updated with real-time data, AgentExchange has the solutions you need.
Salesforce launches Agentforce 2dx
Organisations can now seamlessly integrate autonomous agents into their existing data systems, business logic, and user interfaces — improving efficiency, agility, and scale.
Building an AI-first community with Agentblazer
To help businesses navigate the AI revolution, we’ve introduced Agentblazer, a dedicated community for Salesforce admins, developers and IT leaders to share best practices and collaborate. The platform provides valuable learning opportunities through Trailhead, equipping professionals with the skills to build AI-powered enterprises.
At TDX 2025, attendees discovered how Agentblazer is fostering a new generation of AI leaders, providing curated learning paths and a platform to contribute, share and learn. This vibrant community is instrumental in democratising access to AI skills and driving adoption across all industries.
The road ahead: ASEAN’s AI-powered future
The potential for Agentforce 2dx and AgentExchange in ASEAN is enormous. AI is no longer an abstract concept — it’s driving real value. With strong regional policy frameworks, businesses in the region are well-positioned to scale, innovate and lead the world in AI adoption.
At TDX 2025, customers learnt that combining AI agents, trusted data and low-code tools is a game-changer for businesses. ASEAN companies that adopt these technologies now will thrive and help shape the future global digital economy.
Watch the TDX 2025 Main Keynote on Salesforce+
You can also catch over 100 in-depth sessions, exclusive interviews and learn how to build, customise, and deploy groundbreaking agents.
