How AI agents help marketers build loyalty into every stage of the marketing lifecycle.
author name
Miles Toolin
author title Principal Solution Engineer, Loyalty Specialist
My Background
Miles Toolin leads enterprise loyalty and lifecycle strategy at Salesforce across APAC. With 10+ years in MarTech and big data, he aligns Data Cloud, Marketing Cloud, and Loyalty Management with Agentforce to deliver real-time, agentic execution. He’s worked with flagship brands in grocery, retail, travel, and QSR, focusing on personalisation, unified commerce, and execution at scale.
