Since COVID-19 lockdowns began to ease, SMBs have scrambled to reopen their business and adapt to the new environment amid recession and social distancing. Many, like A Team Tuition, shifted their business online to continue trading. Others pivoted their operations entirely to keep revenue coming in, such as StageKings which went from building theatre sets to office furniture.

It’s much easier to be something when you can see it – and at the Small Business Brilliance Masterclasses we ran in partnership with marie claire in Sydney and Melbourne in early October,…