After 15 years of consulting to small and medium business, I know how critical the latest technology can be in delivering a competitive advantage and the difference it can make to your success.
With the emergence of Cloud Computing along with Mobile, business is faced with its greatest opportunity ever to deliver an unparalleled experience to customers and enjoy new levels of success.
Today I am responsible for leading the Commercial Sales Team at Salesforce across ANZ, which means I am invested in the collective growth of the small to medium sized businesses in Australia and New Zealand. Equally passionate about the entrepreneur and startup sector - Ideasboom - which I believe is the future of our economic strength.
What’s the difference between building a base of loyal brand advocates and losing customers with poor service? The right customer service software, according to fashion empire Shoes of Prey, which found its perfect fit and is reaping the rewards....