Unlocking Business Potential: The Power of Agentforce, the Low-Code Platform, and Data Security

In today’s fast-paced business environment, organisations are under constant pressure to innovate and adapt. Salesforce offers a Platform designed to meet these challenges directly with AI-powered employee apps, a low-code platform, and trusted data security services. Here’s how these elements can transform your business operations and drive growth, supported by some industry statistics, and practical use cases.

1. AI-Powered Employee Apps: Driving Efficiency and Insight

Salesforce’s AI capabilities, embedded in tools like Einstein, are transforming how employees interact with technology. Developers expect AI agents to significantly boost application development speed (63%), operational efficiency (63%), and creativity and problem-solving (62%).

AI-powered apps streamline workflows, automate routine tasks, and can provide actionable insights that are often buried in a multitude of knowledge articles and systems.

Imagine having an intelligent assistant that can source, derive and summarise this dispersed data in one place and put it in the hands of all employees. Predicting a customer or employee need, suggesting in-context actions and next steps, and generating documents and emails. Salesforce’s Agentforce embeds AI and predictive analytics into its Platform and accelerates an organisation’s ability to realise the benefits rapidly, enhancing productivity and ensuring people can operate at a higher level irrespective of their line of business.

2. Low-Code Platform: Empowering Innovation Without the Complexity

Innovation shouldn’t be hindered by the complexities of traditional coding or limited to the technical solutions that enable the Sales and Service functions of a business. Salesforce meets this challenge by extending its world leading CRM through it’s low-code Lightning platform, to democratise app development, and enable users with minimal coding experience to create custom solutions tailored to their unique business needs.

The State of IT: AI and App Development found that 80% of IT organisations are now using lowcode/no-code development tools. This approach not only accelerates the development process but also empowers departments to build and deploy applications quickly. When doing this on a safe, trusted, and scalable platform like Salesforce it also ensures appropriate governance and controls are in place to manage innovation and not create point solutions or increase complexity and management overhead. Gartner has noted that by 2025, 70% of new applications developed by organisations will use low-code or no-code technologies, up from less than 25% in 2020.

Low-code platforms play a critical role in reducing technical debt—a common issue in many organisations. Technical debt accumulates when quick fixes or custom coded solutions are implemented to meet immediate needs, leading to more complex and costly maintenance over time. By using a low-code platform, organisations can:

Streamline Development: Low-code tools facilitate the creation of modular, reusable components, reducing the need for repetitive coding and making it easier to update and maintain applications. This reduces the accumulation of complex, legacy code that often contributes to tech debt.

Enhance Flexibility: With a low-code approach, changes and enhancements can be made more rapidly and efficiently. This agility helps prevent the buildup of obsolete or inefficient code that can become a burden as business needs evolve.
Improve Collaboration: Low-code platforms often feature user-friendly interfaces and collaborative tools that bridge the gap between technical and non-technical users. This enhances communication and alignment between business and IT teams, leading to more maintainable and well-documented solutions.

Here are some practical use cases where low-code apps with embedded AI can make a significant impact:

• Legal Document Management: automate the creation, tracking, and management of legal documents and contracts. This can streamline processes, reduce manual errors, and ensure that legal document templates are easily accessible, reusable and searchable.
• Operations Workflow Automation: optimise internal operations such as inventory management, procurement processes, and employee scheduling. By automating these workflows, you can reduce operational bottlenecks, enhance accuracy, and potentially replace single purpose point solutions.
• HR Onboarding: an onboarding app to streamline new employee integration. Automate document submission, training schedules, and benefits enrollment to enhance the onboarding experience and reduce administrative workload.
• Employee Experience: Create a single point for AI enables employee self service, to manage their personal information, request time off, access company resources and career advice, and connect with mentors.
• Performance Management: AI enabled app to automate performance reviews and feedback processes. Track employee goals, provide real-time feedback, and manage performance evaluations. Track training program completion and potentially provide advice on next best actions for promotion.

3. Trusted Data Security Services: Ensuring Integrity and Compliance

However at the same time we are in an era where data breaches and cyber threats are prevalent, increasing and with the help of AI are more sophisticated than ever, making cyber security of paramount importance. Security leaders rated data breaches (30%) as the highest threat as the use of AI increases, followed by privacy concerns (27%).

Salesforce understands the critical importance of protecting sensitive information and offers robust data security services designed to safeguard your business. These services are built into the platform and provided as add-on services to enhance the management of your data that resides within your Salesforce instance. With features like encryption, multi-factor authentication, and high cadence security updates, Salesforce builds security into everything we do and provides the necessary tools and resources to protect and secure your data to industry standards.

Salesforce’s integration of AI, low-code development, and data security represents a powerful combination that addresses key challenges faced by modern businesses. By leveraging these tools, organisations can drive efficiency, foster innovation, and reduce technical debt, all while maintaining robust security and moving fast in an extremely competitive landscape. Embracing these solutions positions your business not just to compete, but to lead.