Meet some of our visionary Trailblazers
Demetrio Zema
Law Squared
Leah Rubenis
Medibank
Stuart Walker
JB Hi-Fi Group Pty Ltd
Stacey O'Toole
City of Melbourne
Ben Dunlop
Lendi
Silvia Anisha Ambrose
Target
Nam Truong
Law Squared
Josh Pike
Medibank
David Genziuk
Target
On the day
All times in AEST
Sessions
Session content subject to change.
Join this session to learn about the latest innovations in Marketing Cloud and how to get the most out of AI + Data + CRM. Find out how Lendi has reinvented their marketing team to leverage the power of Marketing Cloud Engagement, Marketing Cloud Personalisation and Sales Cloud to create an infrastructure for success.
Location:
Breakout B
Time:
9:00 a.m.–9:40 a.m.
Sellers today need every edge to accelerate growth and productivity. Sales Cloud unlocks data, automation, and AI at scale all on a single platform so you can sell faster, smarter, and efficiently.
Location:
Breakout C
Time:
9:00 a.m.–9:40 a.m.
Featuring visionary local and global Trailblazers, explore how businesses in every industry can build customer companies powered by AI + Data + CRM. Experience the power of enterprise AI innovations across Customer 360, Data Cloud, and Einstein GPT - complete with live demos. Learn from industry experts how to wow your customers - with Salesforce Customer 360.
Location:
Keynote & Breakout A
Time:
10:00 a.m.–11:00 a.m.
Discover Revenue Intelligence, combining the power of world class analytics from Tableau and Einstein to bring best practices for revenue growth, fast time to value and great user experience to Salesforce users in the flow of work. Also learn from Salesblazers on how they are enabling their organisation’s success with Data.
Location:
Keynote & Breakout A
Time:
11:30 a.m.–12:10 p.m.
Right now, businesses need to drive revenue growth, increase operational efficiency, and reduce risk. Everyone in the organisation wants information, and all eyes are on the office of the CDO to deliver consistent, accurate metrics in real-time, with trusted data. Right now, everyone in the organisation wants information, and as a data leader, all eyes are on data leaders to use data to support the organisation to:
- Build trust and drive efficient growth for their organisations
- Drive revenue growth, increase operational efficiency, and reduce risk
- Deliver consistent, accurate metrics in real-time
Location:
Breakout C
Time:
11:30 a.m.–12:10 p.m.
Generative AI can transform customer engagement, but only if companies learn to harness it. See how Salesforce experts help customers shape their AI strategy, and build the roadmap to make it real.
Location:
Keynote & Breakout A
Time:
12:20 p.m.–12:50 p.m.
Service leaders need to keep up with the latest technology to create lifelong customer loyalty. Join service leaders at Pepperstone and City of Melbourne as they share their approach to scaling connected, personalised customer experiences with trusted AI + Data + CRM.
Location:
Keynote & Breakout A
Time:
1:00 p.m.–1:40 p.m.
Explore the strategic use of customer insights to create personalised experiences. This session highlights Medibank's innovative approach with Data Cloud, fostering customised customer experiences.
Location:
Breakout B
Time:
1:00 p.m.–1:40 p.m.
Accelerating the path to a net zero, nature positive future. Moving from commitment to action. Hear from leaders in business, government and non-for-profit share their journeys, lessons learned and future opportunities.
Location:
Breakout C
Time:
1:00 p.m.–1:40 p.m.
How do customer-centric companies apply a data-first strategy to acquisition, engagement, and retention across the customer lifecycle? Find out how Target Australia uses first-party data collected across every customer touchpoint to create connected omni-channel experiences with a focus on their Mobile App as a driver for growth and loyalty.
Location:
Keynote & Breakout A
Time:
2:00 p.m.–2:40 p.m.
Learn how JB Hi-Fi is helping their service teams to plan, execute, and optimise their work with Field Service GPT - faster than ever and right from their mobile while delivering amazing customer experiences and reducing costs.
Location:
Breakout B
Time:
2:00 p.m.–2:40 p.m.
Discover how Slack boosts productivity for your business, helping you get the most out of your Sales Cloud, Service Cloud, and Slack investments. Elevate sales and service team performance with generative AI and automation.
Location:
Breakout C
Time:
2:00 p.m.–2:40 p.m.
