Customer Service and Support

Customer service rep with headset responding to enquiry

Customer Service and Support

Australian Service Leaders Lead on Customer-Facing AI Investment Despite Compliance Pressure

Jun 17, 2026

A screenshot of the Quadstar COMS Sales Console showing an SD-WAN quote interface

Agents

Salesforce Launches Agentforce for Communications to Turn Every Customer Interaction into a Growth Opportunity for Telcos

Feb 26, 2026

Salesforce 2025 State of Service Report

Agents

AI Expected to Resolve Half of Service Cases in ANZ by 2027, Data Shows

Nov 18, 2025

Woman utilizing AI Voice Agent features on her cellphone.

AI

AI is resetting service expectations for Australian shoppers

May 21, 2026

Introducing the Agentic Contact Center: AI, Channels, CRM All in One

Agents

Introducing the Agentic Contact Center: AI, Channels, CRM All in One

Mar 10, 2026

Woman utilizing AI Voice Agent features on her cellphone.

Agents

How Voice AI Is Reshaping the $135 Billion Call Center Industry

Oct 14, 2025

Agents

Williams-Sonoma, Inc. Deploys Salesforce Agentforce 360 Across Its Brand Portfolio, Elevating Its Premium Customer Support and Experiences to the Next Level

Oct 14, 2025