According to a survey sponsored by American Express, 78% of customers will abandon a transaction if a company provides bad service. That’s huge! Even small businesses that don’t have the resources for long software deployments or expensive implementation projects, need to prioritise customer support. The good news is that there are helpdesk solutions on the market that can be quickly deployed and help you manage your customer support — without needing expert help or breaking the bank. As you evaluate potential solutions, rank these seven “must-have” features according to your team’s needs; then use that list to test-drive potential solutions:
Want to find out if a helpdesk is right for you? Download “How to Know if You Need a Helpdesk” today.
The best way to see how Salesforce is revolutionising customer service is with a guided tour of Service Cloud. With the guided tour, we can show you how Service Cloud shines in several common use cases and scenarios.
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