Reaches 5,400 Customer Milestone With SalesLogix Converts

Callidus, ProactiveNet, iManage, Mobile Automation and Others Realize Immediate Success With Online CRM

SAN FRANCISCO, Calif. - December 5, 2002 -, the market leader in online customer relationship management (CRM), today announced that it now has more than 5,400 customers worldwide. This includes a growing number of companies who have switched to's cost-effective, easy-to-use online CRM solutions from conventional client/server software offered by vendors such as SalesLogix, a subsidiary of The Sage Group plc [London: SGE.L], and Siebel Systems [NASDAQ: SEBL]. Rejecting poor usability, connection hassles and results radically out of sync with expenditures, former client/server users are flocking to's online solution. Today the company announced that two more companies, iManage [NASDAQ: IMAN], and Mobile Automation, have switched to from SalesLogix. [See corresponding releases "iManage Selects for Online Customer Relationship Management" and "Mobile Automation Inc. Standardizes on's Online Customer Relationship Management Solution."]

"Although client/server software promises a radical improvement in business processes, companies often find the reality to be quite different," said Sheryl Kingstone of the Yankee Group. "The result is that many companies are now rethinking their approach to CRM, and opting to switch to a hosted CRM solution like This allows them to address the set of problems associated with installed client/server CRM solution, including accessibility, usability and cost effectiveness."

"A lethal combination of access issues, application complexity and training demands means that users of client/server CRM solutions are often only getting about 60 degrees of the 360-degree customer view promised," said Marc Benioff, president and CEO of "When companies make the switch, they get the additional 300 degrees and still pay less each year than they would for ongoing software training and maintenance. Our most loyal customers are those who have lived under the tyranny of a SalesLogix-type system and have finally gotten rid of CRM software for good."

Unlike SalesLogix, Siebel and other client/server CRM systems, delivers its CRM solution as an online information utility via a Web Services infrastructure. The result is strong, integrated CRM functionality that is cost-effective, easy-to-implement and easy-to-use. Most customers successfully implement the solution in less 30 days, with average adoption rates greater than 90%. In contrast, according to many analyst firms, enterprise CRM software offerings fail to meet expectations over 50 percent of the time. Chuck Phillips of Morgan Stanley in Optimize Magazine (April 2002) has estimated that $130 billion in enterprise technologies purchased in the last two years has not been implemented, and that 40 percent of all enterprise software purchased is never installed and so never used. has recently announced a large number of other client/server swap-outs, including Gomez, Inc., ProactiveNet, Callidus Software, and Vital Link. In the past year, has added more CRM customers than Siebel, PeopleSoft [NASDAQ:PSFT], Oracle [NASDAQ: ORCL], and SAP [NYSE: SAP] combined.

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