Receives Top Award from Gartner Midsize Enterprise Summit Attendees

CIOs and senior IT executives select as the best midmarket IT solution based on customer success and innovation

SAN FRANCISCO, Calif. — October 5, 2004 — (NYSE: CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced that it received top honors for "Best Execution of a Midmarket IT Solution" at the prestigious Gartner Vision Events Midsize Enterprise Summit held in September in San Diego, California. The majority of CIOs and senior IT executives in attendance voted to have the best customer case studies reflecting midsize business results.

"It's an honor to be recognized by the stellar group of IT executives at the Gartner Midsize Enterprise Summit," said chairman and CEO Marc Benioff. "This award is truly about our customers, and the success they are experiencing with I'd like to acknowledge all of 11,100 customers, especially those who came out to share their success in person with the Gartner Summit attendees."

"Midsize Enterprise Summit brings together the country's top IT executives from almost every industry," said Charles Badoian, event director, Midsize Enterprise Summit. "They review every vendor's product in detail and for the solutions that they are most likely to save them money, increase revenue, or both. In its debut at the Summit, was recognized for its ability to bring CRM success to its customers."'s commitment to customer success has inspired a suite of products that have been met with unparalleled acceptance in the marketplace. As of July 31, 2004, approximately 11,100 companies and 168,000 individual subscribers rely on's award-winning service to manage complex customer information. By providing these companies of all sizes, in all industries, and in all parts of the world with integrated, scalable and completely customizable state-of-the-art features, has democratized CRM success.

In July 2004, released its 16th generation Summer '04 service, which introduced Enterprise Edition 2.0 for enterprise-wide, multi-thousand user deployments. has been selected for all five of the largest deployments of on-demand CRM announced to date, including multi-thousand user commitments at ADP (NYSE: ADP); Corporate Express, a Buhrman company (NYSE: BUH), SunGard and SunTrust Banks. won the Codie Award for Best CRM Solution for the past three years and was a recipient of Gartner CRM Excellence Awards in 2003. Aberdeen Group honored with three consecutive Top 10 CRM Implementation awards from 2001-2003. InfoWorld named a 2004 Technology of the Year, as well as Best Hosted Application. Most recently, a product earned the PC Magazine's Editor's Choice award for the third time.

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