Salesforce.com Expands Salesforce Wear Ecosystem with New Devices and Apps – Accelerates Momentum of Wearables in the Enterprise
Epson, Jawbone, Meta, Oculus and Vuzix join the Salesforce Wear device ecosystem
New enterprise apps built on the Salesforce1 Platform demonstrate the power of wearable technology across industries
SAN FRANCISCO – September 4, 2014 – Salesforce.com (NYSE: CRM), the world’s #1 CRM platform, today announced continued growth and momentum around Salesforce Wear with Epson, Jawbone, Meta, Oculus and Vuzix joining the Salesforce Wear device ecosystem. The Salesforce Wear app ecosystem demonstrates the potential of wearable technology across industries with the introduction of enterprise apps built on the Salesforce1 Platform.
Comments on the News
• “The explosive growth of Salesforce Wear has validated the need for a unified platform to bring together software companies, wearable device manufacturers and developers wanting to create apps that will enable companies to connect with customers in entirely new ways,” said Daniel Debow, SVP of emerging technologies, salesforce.com.
• “ClickSoftware is embracing wearables as an exciting next step to drive great customer experiences, employee productivity and satisfaction,” said Mike Karlskind, VP of product marketing, ClickSoftware. “Workers in the field are often juggling multiple physical tasks, and having a device to monitor their safety or provide real-time prompts based on inputs from a wearable is making the future a reality for today’s workforce.”
• “With wearable solutions, Etherios is transforming device data into actionable information through the Internet of Things in order to better patients’ lives,” said Mike Dannenfeldt, SVP, Etherios. “Remote monitoring facilitated by wearable devices is enabling independence from the comfort of patients’ own homes.”
• “By leveraging technology from Meta's glasses and the Salesforce1 Platform, customers will be able to walk into a car dealership, receive a pair of glasses and find themselves looking at a life-sized hologram of a vehicle of their choice,” Adam Shames, head of strategic partnerships, Meta. “This customer experience combines the best elements of a face-to-face discussion and an experience that is much more engaging and meaningful than looking at brochures and chatting with someone behind a desk.”
• “Accenture believes that wearable technologies have exciting use cases not only for consumers, in areas such as fitness and health monitoring and wearable fashion, but also powerful applications within the enterprise, enabling maintenance workers to quickly identify parts in the field, or allowing surgeons to connect with experts to get guidance on complicated procedures,” said Brent Blum, lead of wearable technology practice, Accenture. “Through our experience working with leading clients on cutting edge consumer and enterprise deployments, we’ve seen first-hand the potential wearables have to transform the way people live and work. Like salesforce.com, we see a very promising future for wearable technologies and are pleased to be working together to deliver solutions in this area.”
Salesforce Wear Momentum
Announced earlier this year, Salesforce Wear included the Salesforce Wear Developer Pack to empower developers to accelerate their ability to connect companies with their customers through wearable apps. The Salesforce Wear Developer Pack provides enterprise developers with sample code, documentation, demonstrations and reference apps for a growing list of devices. Salesforce Wear already includes support for Android Wear, ARM, Fitbit, Google Glass, Myo from Thalmic, Nymi from Bionym, OMSignal, Pebble, Philips and Samsung Gear II.
Additional Salesforce Wear Device Support
Building on the success of the device ecosystem, today Salesforce Wear extends support for additional wearable devices, including:
• Epson Moverio – Smart glasses
• Jawbone UP – Fitness tracker
• Meta Glasses – 3D smart glasses
• Oculus Rift – Virtual reality headset for an immersive 3D experience
• Vuzix M100 Smart Glasses – Android based wearable computing, communications and display system
New Enterprise Apps Demonstrate the Power of Wearables
The Salesforce Wear app ecosystem is comprised of a growing number of ISV’s that are rapidly developing apps on the Salesforce1 Platform for a variety of industries across multiple devices. Available today on the AppExchange, Salesforce Wear apps include:
• 2lemetry: With the connected SafetyCare wearable device, senior care patients can simply swipe across the screen of the wearable to request immediate assistance, allowing them to stay connected at home, and delivering rapid resolution to issues.
• Alpine Metrics: With Alpine Metrics’ free app, Intelligent Forecasting, salespeople get instant access to important trends on their wearable device to better understand what’s happening with their business and prioritize deals in real time.
• APX-Labs: Through the integration of the Skylight Platform, Salesforce Wear and several smart glass providers, APX-Labs is enabling field workers, such as telecom service technicians or utility workers, to quickly log a case in the Salesforce Service Cloud, all while they continue to work.
• Brivo Labs: Brivo Labs’ identity access management application, NthID, works with Nymi’s persistent identity authentication using a person’s cardiac rhythm – a unique quality to every individual – to allow for safe, secure and easy access to both laptops and physical spaces.
• ClickSoftware: The ShiftExpert app from ClickSoftware works with devices such as the Samsung Gear II to enable employees to complete tasks such as clocking in and out, which are then automatically incorporated into timesheets.
• Etherios: Through a series of apps from Etherios, patients’ health is monitored after leaving the hospital in real time through connected scales, blood pressure cuffs and pulse oximeters. Remote monitoring is enabling individuals to live healthier lives in the comfort of their own homes.
• FacialNetwork: Powered by FacialNetwork, the HospitalityID app provides customer service reps wearing smart glasses instant identification of guests. Through integration with Salesforce1, FacialNetwork can then access guest preferences helping users exceed customer expectations.
• Proximity Insight: Proximity Insight’s app sends Android Wear notifications to staff when a VIP customer comes within range of their location, allowing them to create a personalized experience.
“By 2017, wearable devices will drive 50 percent of total mobile app interactions,” wrote Roxane Edjlali,
research director, Gartner in the “Adapt Your Information Infrastructure in the Age of Consumer-Centric Mobile Apps” report published May 6, 2014. “Mobile app data is often siloed, and IT leaders will find data
from apps that use cloud-based information repositories even more diffuse.”
Pricing & Availability
• Salesforce Wear Developer Pack is generally available and is included with all user licenses of Salesforce CRM and the Force.com Platform.
• The Salesforce Wear Developer Pack is available at http://developer.salesforce.com/wear