SAN FRANCISCO—December 6, 2018—Salesforce (NYSE: CRM), the global leader in CRM, today announced Salesforce was named a leader by Forrester Research in its evaluation of Salesforce AppExchange as part of the first ever Forrester New Wave™: SaaS Marketplaces report, Q4 2018.
Salesforce’s enterprise marketplace AppExchange received a score of “differentiated,” the highest score possible in eight of the 10 criteria, including buyer interface, availability of applications, and intelligence and automation. In the report, Forrester says that Salesforce “still leads the marketplace world,” in addition to describing Salesforce as “a powerful choice in terms of scale, breadth, and innovation.”
“In today’s digital age, companies need the ability to easily find, test and buy solutions that will help them meet customer expectations,” said Anne DelSanto, EVP and GM of Platform, Salesforce. “Salesforce AppExchange makes it simple for customers to find the right solutions for their business needs, while also enabling partners to build on the Salesforce Platform and power digital transformation for companies of all industries and sizes.”
The first enterprise marketplace of its kind, AppExchange has become a major driver of the Salesforce ecosystem since its founding in 2006. Eighty-nine percent of Fortune 100 companies use AppExchange apps. There are more than 5,000 AppExchange solutions available today with more than 6 million installs and 80,000 peer reviews.
The 2018 Forrester New Wave™: SaaS Marketplaces, Q4 2018 report is available here
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