Salesforce Bets Big on Tech Adoption in India: An Interview with Arundhati Bhattacharya

Before the pandemic, India had already embarked on its digital journey with platforms like Aadhaar and UPI. But today, digital transformation has taken on a new urgency. Companies across the country are fast-tracking their adoption of technology to keep pace with rapidly evolving customer demands and behaviours, as well as new remote working models.







Even in vaccine administration, technology has become essential—especially in India where over 1.3 billion people need to be vaccinated at scale and at speed. That’s why Salesforce has created Vaccine Cloud—to help governments, healthcare providers, non-profits, and businesses launch and manage community vaccine programs quickly and effectively.







Meanwhile, our Work.com solutions are helping companies adapt quickly to a COVID-19 world by engaging and empowering employees to succeed wherever they are.







In May, we reported the best first quarter in our company’s history with $5.96 billion in revenue. India has been a key player in this growth. Customer demand in the country is on the rise. Many of our tech partners work out of India. Plus, the level of talent in the country is undeniable.

Here’s Salesforce India CEO and Chairperson, Arundhati Bhattacharya, talking more about Salesforce’s vision for India, as well as the digital transformation imperative.

This interview was filmed and telecast by CNBC and Moneycontrol.